Find & Apply For Customer Service Representative Jobs in Bryant, Arkansas

Office Support Specialist Jet Heat & Air |

Bryant, Arkansas Pay:

Starting at $16.00 per hour

Schedule:

Monday-Friday, approximately 9 AM-3

PM Hours:

Approximately 30 hours per week, with flexibility

Reports To:

Service Manager and Company Owner Experience:

Entry-level; training provided About the Position Jet Heat & Air is a small, locally owned heating and air conditioning company serving Central Arkansas. We're looking for a dependable, friendly, and organized person to help with our daily office operations. This position includes answering phones, assisting customers, helping schedule appointments, tracking equipment orders, submitting home warranty paperwork, and helping maintain our online presence. We are a small team, and everyone works together. Some days are busy, and others are slower. We're looking for someone who can stay organized, follow through on responsibilities, and find productive ways to help when things slow down. We also understand the importance of family. Our schedule is flexible, and we can accommodate school pickups and occasional family responsibilities with proper communication and office coverage. No HVAC experience is necessary. We will train the right person. Job ResponsibilitiesCustomer Service & Phone Support Answer incoming calls professionally and courteously. Assist customers with scheduling, service questions, and repair updates. Help address customer complaints and resolve routine issues. Remain calm and professional when speaking with frustrated customers. Return missed calls and follow up with customers. Communicate customer concerns to management when necessary. Scheduling & Office Assistance Assist with scheduling and rescheduling service appointments. Help coordinate communication between customers and technicians. Update customer records and job notes in Housecall Pro. Follow up on pending service requests and unfinished jobs. Assist the service manager and owner with daily office responsibilities. Equipment & Parts Tracking Track HVAC equipment and parts ordered for customer jobs. Contact suppliers regarding availability and delivery dates. Maintain records of pending and delayed orders. Notify management when equipment arrives or delays occur. Help make sure equipment is associated with the correct customer and job. American Home Shield (AHS) Submit repair authorizations and required information through AUTHO. Enter technician-provided diagnoses and repair information accurately. Follow established company pricing and authorization procedures. Monitor pending authorizations and follow up on outstanding approvals. Maintain accurate warranty records. Communicate updates and issues to management. Google Reviews & Customer Follow-Up Contact customers after completed service appointments to thank them for choosing Jet Heat & Air. Encourage customers to leave honest Google reviews. Follow up on review requests through approved company communication methods. Help monitor incoming Google reviews and notify management when a response is needed. Assist with responding to reviews using company-approved messaging. Help identify unhappy customers who may need additional assistance. Maintain a professional, friendly approach without pressuring customers. Facebook & Social Media Support Help maintain Jet Heat & Air's Facebook page and other company social media accounts. Create and publish simple, professional social media posts. Share seasonal HVAC tips, maintenance reminders, promotions, and company updates. Help promote company specials and services. Assist with posting company-approved photos and content. Monitor social media messages and comments. Respond to routine inquiries or direct them to the appropriate person. Work with management on content ideas and promotions. Keep the company's online presence active, professional, and consistent. Marketing experience is not required. We will provide guidance, content ideas, and approval for promotional posts. General Office Support Keep customer information and records organized. Complete assigned administrative tasks. Follow up on unfinished paperwork and outstanding requests. Help with additional office duties as needed. Use slower periods productively while remaining available for incoming calls and customer needs. Qualifications We're looking for someone who is: Dependable and punctual. Friendly and professional with customers. Comfortable talking on the phone. Organized and detail-oriented. Comfortable using computers, Facebook, and basic office software. Willing to learn new systems and procedures. Able to handle customer complaints calmly. Able to follow instructions and complete tasks independently. Comfortable working in a small-team environment. Creative enough to help with simple social media posts. Previous HVAC experience is not required. Experience with customer service, scheduling, Facebook business pages, or administrative office work is helpful but not required. Flexible Schedule Our normal office support hours are approximately 9:00 AM to 3:00 PM, Monday through Friday. We understand employees may need to pick up children from school or occasionally adjust their schedules for family responsibilities. We can work with reasonable schedule adjustments as long as responsibilities are communicated and phone coverage is maintained. Some additional hours may be available when needed. No regular weekend schedule.

Compensation Starting pay:

$16.00 per hour. Approximately 30 hours per week. Flexible weekday schedule. Performance review after 90 days. Opportunity for a pay increase based on performance, dependability, and job knowledge. About Jet Heat & Air Jet Heat & Air is a small, locally owned HVAC company serving Central Arkansas. We believe in treating our customers right, doing dependable work, and creating a positive place for our employees. We're looking for someone who enjoys helping people, wants a steady position, and takes pride in being part of a small business. When you start to sweat, call Jet. JetACService.com

Pay:

$16.00 - $18.00 per hour Expected hours: 30.0 - 35.0 per week

Benefits:

Flexible schedule Paid time off People with a criminal record are encouraged to apply

Work Location:

In person