Sr. Coord, Customer Service

Sr. Coord, Customer Service at Smurfit Westrock in Conway, Arkansas, United States Job Description The opportunity: The Customer Service position requires knowledge of company\u2019s products, processes, and delivery capabilities. Under general supervision, processes orders, shipping releases and handle customer requests and serve as a liaison between the customer and the folding carton manufacturing facility. How you will impact

Smurfit Westrock:

\u2022 Work proactively to complete all tasks timely, accurately, and completely. \u2022 Initial point of contact for sales team, customers, and manufacturing \u2022 Develop strong client relationships that provide significant input to production planning and service strategies \u2022 Organize pre-production meetings for new customers, products, & graphics \u2022 Coordinate processing of new graphics with WestRock\u2019s pre-press department or customer-specified outside facility \u2022 Manage customer graphics \u2022 Assist in ordering materials by providing forecast information (timing & quantity) \u2022 Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts \u2022 Receive and enter customer orders, shipping releases, and complaints \u2022 Assist in production planning and/or order prioritization by providing customer requirements \u2022 Respond to customer inquiries regarding product availability, and provide inventory information \u2022 Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days \u2022 Assist in recovery of aged receivables \u2022 Must be willing to work flexible hours, when necessary \u2022 Promote teamwork at all levels within the company What you need to succeed: \u2022 Bachelor\u2019s degree preferred \u2022 Customer service experience / account management preferred \u2022 Knowledge of the carton folding industry and products a plus \u2022 Occasional travel required \u2022 Professional customer satisfaction skills needed to maintain positive external and internal relationships \u2022 Excellent oral and written communications skills \u2022 Effective listening skills \u2022 Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook \u2022 Excellent organizational skills to include follow-up, accountability, and spreadsheet management \u2022 Ability to easily adapt to fluctuations in business cycles and workload \u2022 Excellent problem-solving skills \u2022 Be comfortable working independently and within a team environment \u2022 Ability to work through conflict situations \u2022 Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests What we offer: \u2022 Corporate culture based on integrity, respect, accountability, and excellence \u2022 Comprehensive training with numerous learning and development opportunities \u2022 An attractive salary reflecting skills, competencies, and potential \u2022 A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Smurfit Westrock (

NYSE:

SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. To view full details and how to apply, or