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Customer Service Representative
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Alfred Kärcher SE & Co. KG
Fayetteville, AR (In Person)
Full-Time
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Job Description
This is how you
Lucero@karcher.com
WOW:
Customer Champion:
Serve as the primary point of contact, addressing customer needs from start to finish with a high degree of quality, accuracy, and professionalism.Omnichannel Support:
Efficiently answer incoming calls and emails regarding orders, pricing, tracking, cancellations, returns, and general inquiries using defined parameters.System Management:
Perform critical order management functions within the SAP ERP system and diligently update customer data in the OneView CRM system.E-Commerce & Tracking:
Assist distribution partners with eCommerce/portal functions and track sales orders through shipping and invoicing to ensure on-time delivery.Collaborative Problem Solver:
Team up with colleagues to maintain phone coverage while turning frustrated customer experiences into long-term loyalty. It would be WOW if you would bring this in:Educational Foundation:
High School diploma or GED ; this is an entry-level position where no prior experience is required.Tech Savvy:
Proficiency in Google Workspace, the internet, and other computer programs, with SAP experience being highly preferred.Communication Excellence:
Fluency in English accompanied by excellent verbal and written communication skills to establish a positive rapport with callers.Anticipatory Skills:
A natural ability to anticipate customer needs based on initial inquiries or limited information.Core Aptitudes:
Strong collaborative skills to resolve issues with team members and basic mathematical skills (adding, subtracting, multiplying, dividing).Our Karcher WOW-package:
Medical, Dental, and Vision plan Paid Holidays (11 per year) Flexible PTO for exempt employees; generous PTO for non-exempt employees HSA, FSA and 401K matching plans Paid sick time, as well as short- and long-term disability insurance This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an Equal Opportunity / Affirmative Action employer -M/F/Disabled/Veteran So:
Wanna WOW with us? Simply upload your resume online and leave your contact information. We look forward to getting to know you! Together towards a clean world. Benique Lucero | Talen Acquisition Specialist Benique.Lucero@karcher.com