Contact Center Customer Service Representative

Benefits:

401(k) Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance

Department:

Customer Care Location:

Lowell, AR (In-Office)

Schedule:

Full-Time | Monday-Friday, 11:00 AM - 7:00

PM Reports To:

Contact Center Manager About the Role We're looking for a reliable and customer-focused Customer Service Representative (CSR) to join our Customer Care team in Lowell, AR. This is a full-time, in-office role in a fast-paced contact center where you'll be the first point of contact for our customers. In this role, you'll help schedule appointments, coordinate with internal teams, and ensure every customer interaction is handled with professionalism and care. If you're organized, detail-oriented, and thrive in a high-energy environment, this is a great opportunity to grow your career. What You'll Do Answer incoming calls and assist customers with scheduling, rescheduling, and general questions Ensure appointments are accurately scheduled and confirmed each day Communicate effectively with technicians, dispatch, operations managers, and team members Resolve customer concerns with professionalism and escalate when needed Accurately enter and update customer and job information in scheduling systems Manage multiple tasks and priorities while maintaining attention to detail Help keep daily operations running smoothly in a fast-paced environment What We're Looking For (Must-Haves) Strong verbal and written communication skills Comfortable using computers and learning new systems (training provided) High attention to detail and strong organizational skills Positive, team-oriented attitude with a customer-first mindset Reliable attendance and punctuality Ability to stay composed and productive in a fast-paced environment Must pass a background check and drug screening Preferred Experience (Nice-to-Haves) Previous experience in a call center, customer service, or dispatch role Experience with scheduling or dispatch software (e.g., ServiceTitan or similar) Comfortable handling a high volume of calls and multitasking throughout the day Work Environment In-office role with consistent phone and computer use Fast-paced, high-volume environment—especially during peak seasons Requires strong multitasking, organization, and adaptability Compensation & Benefits Hourly pay + performance-based bonuses Health, dental, and vision insurance Paid time off and paid holidays 401(k) or retirement plan Opportunities for advancement and career growth Why Join Us Be part of a supportive, team-oriented environment Work for a stable, growing company Make a direct impact on customer experience and daily operations Clear path for growth within the company Apply Today If you're ready to build a career in customer service and thrive in a fast-paced environment, we'd love to hear from you. Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.