Unit Customer Service Specialist IHA

Department:

Med/Surg Resource Team Shift:

Varies Working Hours:

Varies Summary:

The Unit Customer Service Specialist / Secretary carries out secretarial duties related to the smooth functioning of their assigned nursing unit. Greet new and existing patients upon their arrival to the unit. Provide a welcome round to the hospital for each patient. Schedule patient appointments. Answer call lights promptly and courteously. Ensures all team members response to call light in a timely manner (less than 2 minutes). Organize and maintain patient charts. Review test and labs to ensure all are collected and completely timely. Ensures all staff have locators and they are working promptly. Ensures all physician (MD) consults are called. Orders necessary items for the department. Completes work orders for equipment repairs and/or maintenance issues. Stocks all areas with needed supplies.

Completes an EPIC workflow:

admission and discharge. Maintains clean work space free of clutter. Wipes area down each shift. Maintains rovers and verify all are accounted for each shift. Complete Right of Choice form for Med to Bed. 50% employees worked hours in direct care rounding on and assisting patient and other duties that are direct patient care duties.

Other information:

Required:

High school diploma or equivalent. CPR certification within the first 60 days of employment. Fluent in English. Willing to work flexible hours.

Preferred:

Data entry experience and some knowledge of computer programs.

Skills and Knowledge:

Demonstrates knowledge of medical terminology, self-motivation, and sound judgment in handling patient and visitor inquiries. Possesses strong concentration skills, efficiently prioritizing tasks, adapting to change, and multitasking while performing duties quickly and accurately. This job will be authorized 0.01 hours bi-weekly.