Overview We are seeking a dedicated and professional Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional support and ensuring their needs are met with efficiency and courtesy. The ideal candidate will possess strong communication skills, technical proficiency, and a commitment to delivering outstanding customer experiences. This position offers an excellent opportunity to contribute to a company that values professionalism, organization, and proactive service. Responsibilities Respond promptly and effectively to customer inquiries via multi-line phone systems, email, and other communication channels. Manage front desk operations, including greeting visitors and handling incoming calls with proper phone etiquette. Maintain accurate records through data entry, filing, and updating client information using productivity software such as Microsoft Office and spreadsheets. Assist with office management tasks, including calendar management, appointment scheduling, and coordinating meetings. Support client communication efforts by providing timely updates and resolving issues with professionalism. Utilize computer skills to process orders, update databases, and generate reports as needed. Perform clerical duties such as proofreading documents, managing correspondence, and supporting administrative functions. Handle basic bookkeeping tasks using QuickBooks or similar accounting software when required. Contribute to overall office efficiency by organizing files, managing supplies, and supporting team members with administrative needs. Skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with productivity software. Strong organizational skills with the ability to multitask effectively in a fast-paced environment. Excellent verbal and written communication skills; bilingual abilities are a plus. Technical proficiency with computer literacy, data entry accuracy, and familiarity with office management tools. Experience with multi-line phone systems and phone etiquette standards. Knowledge of QuickBooks or similar accounting software for basic financial tasks. Previous office experience including clerical work, front desk responsibilities, or administrative support. Ability to manage time efficiently while maintaining attention to detail. Strong client communication skills coupled with a professional demeanor. Proven ability to handle confidential information discreetly and responsibly. This position is an excellent opportunity for individuals seeking a rewarding career in customer service within a professional office environment. We value proactive team players who are eager to develop their skills while contributing positively to our organization's success. All roles are paid positions that support our commitment to fair employment practices.

Pay:

$17.00 - $19.00 per hour

Work Location:

In person