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GC
GOLF CARS OF ARIZONA
Service Writer
Entry-Level JobVerifiedNo experience needed
Career Insights for Automotive Customer Service Representative
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Scorecard
Based on Arizona data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$58,201 / year median in Arizona
+12% projected growth
Job Description
Job Summary We are seeking an energetic and detail-oriented Service Writer to join our dynamic golf service team. In this pivotal role, you will serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs. Your enthusiasm and communication skills will ensure a positive customer experience while accurately documenting vehicle issues, estimating repair costs, and coordinating with technicians. If you thrive in a fast-paced environment, possess a strong automotive knowledge base, and enjoy helping customers navigate their vehicle needs, this is the perfect opportunity to accelerate your career in auto service management. Responsibilities Greet customers warmly, listen attentively to their vehicle concerns, and provide exceptional customer service throughout the service process Write detailed service orders by accurately recording customers concerns Prepare estimates using estimating software, including parts, labor, and additional services such as oil changes, tire service, brake repair, suspension work, alignments, and transmission repairs Upsell additional services or repairs that enhance vehicle safety and performance while maintaining transparency with customers Communicate effectively with technicians regarding repair priorities and ensure timely completion of services Manage cash handling responsibilities and process payments efficiently at the point of sale Follow up with clients post-service to ensure satisfaction and promote repeat business through excellent client communication Qualifications Prior experiance as a Service Writer within a dealership or independent repair shop helpful Excellent customer service skills with the ability to communicate technical information clearly and professional Valid driver's license with a clean driving record; ability to drive various vehicles safely Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail Join our team to be part of a vibrant workplace that values your expertise in automotive repair and customer care. We are committed to supporting your growth with ongoing training opportunities and a collaborative environment where your skills make a difference every day.