Technical Service Representative

Technical Service Representative Joy Global Surface Mining - 3.9 Mesa, AZ Job Details $57,900 - $72,400 a year 1 day ago Qualifications Schematics Electrical diagnostics Root cause analysis Full Job Description Join Komatsu and Be Part of Something Big! Job Overview We're looking for a hands-on, safety‑minded Technical Service Representative to support Electric Rope Shovel repairs at customer mine sites—primarily in the Safford & Morenci area. You'll spend your days troubleshooting electrical and mechanical issues on electric rope shovels, performing preventative maintenance, and assisting with major capital rebuilds and overhauls. If you enjoy solving electrical problems, working outdoors, and supporting customers, this could be a great fit. Key Job Responsibilities Troubleshoot electrical and mechanical issues on Electric Rope Shovels Perform preventative maintenance and on-site service support Assist with capital builds, component changeouts, and equipment overhauls Partner with mine personnel and Komatsu teams to keep equipment operating safely and efficiently Assist electricians with installations and wiring of electric rope shovels. Effectively communicate to coworkers on any customers needs. Lead issue resolution teams in the field to effectively research, document and review Product Issues occurring on P&H Equipment. Lead machine troubleshooting, inspection and audit teams. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time. Assume project management of major electrical field jobs. Assist electricians with installations, wiring and commissioning of this equipment. Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customers needs. Qualifications/Requirements 2+ years of hands-on experience with Electric Rope Shovels Able to work 10-hour days Prior mining or heavy equipment experience required Understand how circuits work and how to read and understand Electrical Schematics. Must be knowledgeable in Electrical Theory and in the Electrical Field. Must be prepared to perform Root Cause Analysis Additional Information Diversity & Inclusion Commitment At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .