Job Title:

Service Writer /

Admin Location:

Arnold Machinery Signing Bonus:

$2,000

Position Overview:

At Arnold Machinery, we are committed to delivering exceptional customer satisfaction through a team of dedicated machinery support professionals. As a Service Writer / Admin , you will play a key role in upholding our reputation for excellence. You'll be responsible for coordinating service jobs, ensuring accurate job closures, and helping customers with their machinery needs.

Key Responsibilities:

Service Documentation & Job Closures:

Write up, monitor, and review service jobs, ensuring they are properly closed.

Warranty Management:

Determine machine warranty status and communicate accurately with customers regarding warranty coverage.

Repair Oversight:

Ensure repairs are completed within the quoted labor hours.

Authorization Management:

Follow proper authorization procedures for all service jobs.

Customer Interaction:

Communicate with customers to assess service needs, prioritize requests, and determine urgency.

Field Service Coordination:

Schedule and dispatch field service technicians to customer jobs based on priority.

Warranty Verification:

Advise customers on warranty status before starting service. If warranty status is unclear, notify customers that charges will apply until confirmed.

Work Scheduling & Updates:

Collaborate with the Service Manager to review daily work schedules, prioritize tasks, and track parts deliveries and job completion deadlines.

Timecard Management:

Process timecards for technicians and maintain detailed service reports.

Non-Essential Job Functions:

Invoice Review:

Compare final invoices to service proposals to ensure customer satisfaction.

Administrative Support:

Assist with general administration within the Service Department.

Desired Skills & Qualifications:

We're looking for candidates who have: A proactive attitude with a strong work ethic and ambition. Exceptional attention to detail, with the ability to problem-solve independently. Proficiency in Microsoft Excel and Word, with solid mathematical skills.

Physical Demands & Working Conditions:

This role requires: Ability to sit for extended periods while managing paperwork and answering phones. Frequent walking and mobility, including through uneven terrain. Strong communication skills, both in-person and over the phone or radio.

Education & Experience:

High School Diploma or equivalent required. Relevant experience can substitute for educational requirements.

Benefits:

At Arnold Machinery, we offer a comprehensive benefits package, including: Paid Sick Leave Paid Vacation Paid Holidays 100% Company-paid Medical Premium for you and your family Dental and Vision Plans 401K/Roth with company match Quarterly and Yearly Bonus Programs Company Stock for associates with 5+ years of service

Equal Opportunity Employer:

Arnold Machinery is an equal opportunity, affirmative action, and right-to-work employer. We do not discriminate based on physical or mental disability where reasonable accommodations can be made. Arnold Machinery participates in E-Verify.