Customer Service Representative Sun City Florists Sun City, AZ Job Details Part-time $15.15 an hour 6 hours ago Qualifications Retail sales transactions Computer operation Interpersonal skills Vacuuming Cash register operations Attention to detail Organizational skills Computer skills Suggestive selling Full Job Description Job Overview We are seeking an enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly face and voice of our team delivering exceptional support to our valued customers. Daily role includes answering the phone to take an order and assisting walk in customers. Your energetic approach will help build strong relationships, resolve inquiries efficiently, and ensure every customer interaction leaves a positive impression. This position offers an exciting opportunity to develop your communication skills, engage with diverse customers, and contribute to a vibrant team dedicated to excellence.

Working Hours:

Monday- Friday 8:00AM-4:00

PM, Saturdays:

8:00AM-2:00PM Employee would work 2-4 full days per week depending on the season, more hours and days expected during the holidays: (Valentine's, Mother's Day, and Christmas) Duties Provide excellent customer service on the phone and in person including ability to upgrade bouquets and add on bears, chocolates, or balloons Demonstrate excellent phone etiquette to ensure every interaction is positive and respond promptly and professionally to customer inquiries via phone or walk-ins Create a customer floral order, troubleshooting issues, and processing orders on the cash register Utilize computer to view products online, send out a customer order, and occasional email to customer Handle outbound calls to follow up on customer requests for ordering flowers, product questions, or concerns with existing orders Maintain a presentable store front including vacuuming and dusting as needed Requirements Proven experience in a customer service roles is preferred and ability to provide tailored solutions Strong sales skills to identify opportunities for upselling or cross-selling products/services. Excellent communication skills—both verbal and written—are essential for providing excellent customer service Attention to detail and organization required Proficiency in basic computer skills: searching for a product online, sending outbound orders, and ability to send occasional email to customer Demonstrated ability to handle cash transactions accurately when required

Pay:

$15.15 per hour

Work Location:

In person