Duration:

3 Months+ possible extension

Shift:

1st shift (7:30am to 4:00pm)

Pay Rate:

$17/hour on w2 Location with zip code: Tempe

AZ 85282

Summary The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience:

High school diploma or GED preferred.0-2 years customer service related experience required. About our

Company:

- 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and

ISO 9001

quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among "Best Company to Work For" by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. "22nd Century Technologies is an Equal Opportunity Employer" and "US Citizens & all other parties authorized to work in the US are encouraged to apply." All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. LI_

TSC Pay:

$17.00 per hour Application Question(s): Do you have previous customer service experience in a warehouse, logistics, or distribution environment? Have you handled customer inquiries, order status updates, shipping issues, returns, or delivery complaints? Are you comfortable using computer systems to enter orders, track shipments, update inventory records, and document customer interactions? Ability to

Commute:

Tempe, AZ 85282 (Required)

Work Location:

In person