Service Advisor/Writer

PREMIERE COLLISION CENTER

Tucson, AZ Job Details Full-time From $20 an hour 19 hours ago Qualifications Estimating software Customer communication Customer relationship building Interpersonal skills Sales transaction processing Estimating software for insurance claims Making change Driver's License Computer-aided vehicle damage estimating Experience working in the automotive repair industry Client services Automotive parts estimating Technical Proficiency Dealership experience Mechanical knowledge Full Job Description Job Summary We are seeking an energetic and customer-focused Service Advisor/Writer to join our dynamic automotive service team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for repairs. Your enthusiasm and mechanical knowledge will drive a positive customer experience, ensuring clear communication about vehicle needs, estimates, and service recommendations. This position offers an exciting opportunity to combine your automotive expertise with exceptional client service skills, contributing to a well-organized and efficient service department. Responsibilities Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs. Provide detailed vehicle inspections and explain necessary repairs or maintenance. Prepare clear, comprehensive repair estimates. Communicate effectively with technicians regarding repair priorities and vehicle status updates. Assist customers in understanding repair options, pricing, and recommended services to promote trust and satisfaction. Manage cash handling procedures accurately while processing payments and invoicing. Follow up with customers post-service to ensure satisfaction and address any additional questions or concerns. Requirements Proven experience as a Service Advisor or Service Writer in an automotive dealership or repair shop environment. Willing to Train Proficiency with estimating software and computer-aided vehicle damage estimating tools. Knowledge of auto service management processes including upselling techniques and sales skills. Excellent client communication skills with a focus on delivering outstanding customer service. Valid driver's license. Ability to handle cash transactions accurately while maintaining professionalism under pressure. Join our team to be part of a fast-paced environment where your automotive expertise makes a real difference! We value motivated individuals who thrive on providing exceptional service while leveraging their technical skills to help customers get back on the road confidently.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Work Location:

In person