About the Role We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in Anaheim! This role is ideal for someone who enjoys building strong customer relationships, supporting sales operations, and ensuring a seamless experience from quote to order. As a key member of the team, you will work closely with sales staff and customers to prepare quotes and proposals, process orders, maintain accurate records, and provide timely updates throughout the sales process. The ideal candidate is a strong communicator, an organized problem-solver, and someone eager to learn about our products and industry. Experience in plumbing, waterworks, ductile iron pipe, or pump products is a plus!

Key Responsibilities Customer Relationship Management:

Build and maintain positive relationships with customers and internal teams by providing timely updates on sales opportunities, quotes, and order status.

Quote and Proposal Preparation:

Prepare and process customer quotes and project proposals accurately and within established timelines, ensuring all customer specifications are met.

Documentation and Compliance:

Verify that customer-approved quotes are properly signed and include the company's terms and conditions.

Order Processing:

Enter, review, and maintain accurate customer orders in the ERP system to ensure timely and efficient processing.

CRM Management:

Document customer communications, sales activities, and opportunity updates accurately within the CRM system.

Product Knowledge:

Develop an understanding of fabricated ductile iron products, pumps, components, coatings, specifications, and applicable industry standards.

Sales Team Support:

Partner with sales staff to coordinate customer needs, resolve issues, and help ensure a positive customer experience. Qualifications Minimum of 2 years of sales experience . Associate degree required; bachelor's degree preferred. Willingness to learn new products, systems, and processes and apply feedback. Strong customer service and relationship-building skills. Excellent verbal and written communication skills. Strong attention to detail and commitment to accuracy. Effective organizational, time-management, and problem-solving skills. Ability to work collaboratively with customers, coworkers, and sales teams. Dependable, punctual, and professional. Preferred Qualifications Familiarity with Microsoft Office, including Word, Excel, PowerPoint, and Outlook. Experience working with ERP and/or CRM software. Background in plumbing, waterworks, pumps, or related industrial products. Compensation and Benefits We offer a comprehensive benefits package designed to support our employees' health and well-being.

Benefits include:

Medical, dental, and vision insurance Paid sick leave Vacation accrual 401(k) retirement plan Employees become eligible for company benefits after 30 days of employment . Sick leave and vacation accrual begin upon employment, in accordance with applicable company policies. Additional Employment Requirements Must be authorized to work in the United States. Pre-employment drug screening is required. Interested in joining our team? If you have a passion for customer service, strong organizational skills, and an interest in supporting a sales team, we encourage you to apply!

Pay:

$18.56 - $25.98 per hour Expected hours: 40.0 per week

Work Location:

In person