Yard Customer Service Associate

The first priority of this position is to assist customers with orders and loading of customers' vehicles. This position demands individual alertness and safety practice. The ability to safely operate heavy machinery and power vehicles such as forklifts is essential. This position involves standing and walking for extended periods of time. Must be able to work in an outdoor environment throughout the year with various weather changes. Stocking of lumber products of various weights and sizes is also required for this position. Professional attitude and presentable appearance reflect back on our entire operation. Must be able to work with, and be respectful as a group or team.

WHAT YOU'LL DO

CUSTOMER SERVICE:

Assisting Customers with orders. Use of 2-way radio to communicate to co-workers. Direct customer traffic to appropriate area(s). Filling customer orders in a timely manner. Solving customer issues, problems, and concerns to the best of your ability. Reading and understanding Invoice and Order tags. Covering yard shed during co-workers' breaks.

STOCKING

Stocking all Lumber products to appropriate area/ rack. Stocking all other products in appropriate area/ rack. Clear the Isles and Bays of all wrapping material and packing bands.

EQUIPMENT

Safely operate Forklifts in Yard for loading, stacking and building orders. Safely operate Machinery such as Arm Saw, Table Saw, etc. Proper use of 2-way radio to communicate in the Yard. Safely use tools such as box cutters, tin snips, and tape measure. Use of a hard hat, gloves, goggles when appropriate.

FORMS, SIGNS, AND REMINDERS

Able to read and understand Customer Orders. Use of return slips for customer returns. Use of Order Stickers to label orders and special orders including returns. Use of Cut sheet(s) and other forms such as farmload pull sheet(s) when appropriate.

About Ashby Lumber Company:

Ashby Lumber serves the entire Bay Area from locations in Berkeley and Concord. We supply contractors and homeowners with everything needed for residential and commercial remodeling, rebuilding, and renovation such as lumber, tools and hardware, doors, windows, paint, faucets, sinks, and toilets.