Call Center Representative

Company Overview Position Overview We are seeking a dedicated and professional Call Center Representative to join our dynamic ophthalmology practice in Beverly Hills. As the first point of contact for our patients, you will play a crucial role in delivering exceptional customer service, managing appointment scheduling, and ensuring efficient communication within our healthcare team.

Work Location:

In person (Beverly Hills & Santa Monica Area) Key Responsibilities

• Answer inbound calls promptly, addressing patient inquiries with professionalism and empathy.
• Schedule, reschedule, and cancel appointments
• Maintain accurate patient records and update demographic information as needed.
• Triage calls to appropriate medical personnel based on urgency and nature of the inquiry.
• Provide patients with information about our services, procedures, and clinic policies.
• Handle patient concerns and complaints, providing appropriate solutions or escalating as necessary.
• Assist patients with accessing telehealth services and troubleshoot technical issues.
• Process referrals and authorizations for specialist care.
• Ensure compliance with HIPAA regulations and maintain patient confidentiality. Qualifications

• Education:

• High school diploma or equivalent; associate degree or higher in a healthcare-related field preferred.

• Experience:

• Minimum of 1-2 years in a medical call center or similar healthcare setting, preferably in ophthalmology.

• Skills:

• Proficiency in using EHR systems and medical scheduling software.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Ability to handle confidential information and adhere to HIPAA regulations.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in basic computer applications and telehealth platforms.
• Bilingual skills (e.

g., English/Spanish/Farsi) are a plus.

Job Type :

Full-time Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance Paid time off Holidays Bonus structure after 90 days

Schedule:

Monday to Friday Office hours

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Experience:

Call center: 1 year (Preferred)

Work Location:

In person