Type:

full-time

Job Description:

Location:

Chula Vista, CA 91910

Duration:

Months, Contract Shift:

8:30AM - 5:00

PM PST Job Description:

The Customer Sales Support role is responsible for assisting the sales team and customers by managing inquiries, processing orders, coordinating communications, and ensuring a smooth sales experience. This role helps maintain customer satisfaction, supports sales operations, and contributes to efficient end-to-end service delivery.

Primary Responsibilities:

Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders and duties related to overall customer service and account management. Provide customer support for navigation and utilization of our global Spares and Technical Service Customer Portal Communicate with customers by telephone or electronically to provide information about the organization's products, services, and address basic inquiries/concerns. Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel Manage and maintain a record of customer interactions or transactions in the ERP system, CRM MS Dynamics, and Salesforce Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments.

Basic Qualifications:

Bachelor's degree Ability to communicate professionally and effectively, both in writing and verbally in the English language. Ability to verbally communicate in alternate languages is helpful.

Preferred Qualifications:

Experience (2-4 years) with Customer Relationship Management, business processes, order management, high profile customer support. Microsoft Office suite (excel, word, power-point, access) applications including use of MS Dynamics and TEAMS messaging. Participation in Continuous Improvement activities. 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