Call Center Specialist

We are looking for a Call Center Specialist to support customer and client interactions in Brentwood, Tennessee. This is a Long-term Contract position suited for someone who thrives in a fast-moving call center environment, communicates clearly, and can manage several systems and tasks at once. The ideal candidate will deliver accurate account support, help resolve payment-related concerns, and contribute to a positive customer experience while working closely with internal teams and external partners.

Responsibilities:

• Manage a large volume of incoming and outgoing calls while maintaining professionalism and efficiency in every interaction.
• Provide timely and accurate account details to customers and resolve inquiries in a fast-paced service environment.
• Coordinate with clients, sales teams, and project partners to share enrollment updates and support ongoing account activity.
• Serve as a point of contact between external vendors and clients to address billing concerns and discuss workable payment arrangements.
• Respond to objections by presenting alternative payment solutions that align with customer needs and business guidelines.
• Navigate multiple software platforms simultaneously to document interactions, update records, and assist customers without delay.
• Identify opportunities to recommend additional products or services that may benefit the customer.
• Route calls to the appropriate department or team member when issues require specialized support.
• Use strong listening, data entry, and problem-solving skills to manage conversations, complete follow-up tasks, and maintain customer satisfaction.
• Support additional operational duties as assigned to meet changing business priorities.