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Experienced Veterinary CSR
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Fairview Animal Hospital
Brentwood, CA (In Person)
$41,600 Salary, Full-Time
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Job Description
Experienced Veterinary CSR Fairview Animal Hospital - 2.7 Brentwood, CA Job Details Full-time $18 - $22 an hour 5 hours ago Benefits Health insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Customer communication Anatomy knowledge Medical administrative support Associate's degree in Veterinary Technology Dental terminology Laboratory techniques Animal husbandry Patient collections management Full Job Description Job Overview We are seeking a dedicated and experienced Veterinary Customer Service Representative (CSR) to join our dynamic veterinary team. In this vital role, you will serve as the primary point of contact for pet owners and clients, providing exceptional customer service while supporting veterinary staff with administrative and clinical tasks. Your energetic approach and thorough knowledge of veterinary procedures will ensure a smooth, positive experience for every pet and owner. This position offers an engaging environment where your animal handling skills and veterinary expertise will make a meaningful difference in animal care and client satisfaction. Duties Greet clients warmly, schedule appointments, and manage client check-in/check-out processes efficiently Handle medical collections by processing payments, insurance claims, and billing inquiries accurately Maintain detailed records of laboratory tests, treatments, and patient histories using veterinary terminology and documentation standards Provide pet care advice to clients on topics such as pet grooming, training, nutrition, and general animal husbandry Maintain a clean and organized work environment aligned with aseptic techniques and safety protocols Qualifications Proven experience in veterinary customer service or related roles within animal healthcare settings Strong knowledge of veterinary terminology, animal anatomy, restraint techniques, and pet care practices Experience with medical collections, billing procedures Excellent communication skills to clearly explain medical procedures and pet care advice to clients Knowledge of pet grooming, training techniques, and animal behavior management is a plus Join our team where your passion for animals combined with your energetic attitude will help us deliver outstanding care! We are committed to fostering a supportive environment that values your expertise in veterinary medicine while providing opportunities for professional growth.