We are looking for a hands-on, mechanically inclined Customer Service & Technical Support Specialist to join our team. This position is ideal for someone who enjoys working with customers but is also comfortable diagnosing mechanical and technical problems, identifying replacement parts, and helping customers get their equipment back up and running. You will be one of the primary points of contact for our customers after the sale, providing knowledgeable, professional support by phone and email. You'll troubleshoot product issues, determine which parts are needed, process warranty and replacement-part requests, coordinate repairs, and perform hands-on service when necessary. Key Responsibilities Technical Support & Service Provide phone and email technical support to customers. Troubleshoot and diagnose mechanical, electrical, and product-related issues. Guide customers through troubleshooting and basic repairs. Identify the correct replacement parts needed to resolve customer issues. Process replacement-part orders and warranty claims accurately and efficiently. Coordinate repairs and follow up with customers until issues are resolved. Perform hands-on product repairs, service, and maintenance as needed. Assist with product assembly, setup, testing, and quality checks. Maintain accurate records of customer issues, repairs, warranties, and parts provided. Escalate complex technical issues when necessary. Perform on-site service and maintenance for customers when required. Assist with local product deliveries, setup, demonstrations, and customer training in California. Learn our products thoroughly and become a knowledgeable resource for customers and the internal team. Customer Service & Customer Relations Respond promptly and professionally to inbound customer calls and emails. Listen carefully to customer concerns and determine the best solution. Maintain communication with customers throughout the troubleshooting or repair process. Build and maintain strong relationships with new and existing customers. Answer questions regarding products, accessories, replacement parts, pricing, and availability. Prepare quotes for products, parts, repairs, and services when necessary. Follow up on customer inquiries and open service issues. Maintain a professional, positive company image in every customer interaction. Collect customer feedback and communicate recurring product or service issues to management. Qualifications Previous experience in customer service, technical support, mechanical service, repair, or a similar position. Strong mechanical aptitude and hands-on problem-solving skills. Ability to diagnose and resolve basic mechanical and technical issues. Comfortable using tools and performing minor repairs. Excellent telephone communication and active-listening skills. Must enjoy speaking with customers and helping solve problems. Patient, professional, customer-oriented, and able to remain calm when handling difficult situations. Strong organizational and follow-up skills. Ability to multitask, prioritize, and manage time effectively. Basic computer proficiency, including Microsoft Word, Excel, Outlook, and similar programs. QuickBooks experience is a plus. High school diploma or equivalent. Proficiency in English. Valid driver's license and ability to travel locally for deliveries, demonstrations, training, or service when needed. Ability to routinely lift 50-70 lbs. Product-specific technical training will be provided. What We're Looking For The ideal candidate is not simply a customer service representative. We are looking for someone who is mechanically inclined, comfortable talking with customers, and motivated to solve problems from beginning to end . If a customer calls because something isn't working, you should enjoy figuring out what is wrong, what part is needed, how to fix it, and how to get the customer operational again as quickly as possible .

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Retirement plan

Work Location:

In person