BILINGUAL

Customer Service Representative - Full Time + Benefits Ventura Transit System/SmartShuttle & Limousin Camarillo, CA Job Details Full-time $17 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Spanish Interpersonal skills Filing English Client services Adaptability Customer support Full Job Description We are looking for a customer-oriented service representative for our transportation call center in Camarillo. This is a Full Time position Monday - Friday from 8:30 am-5pm with the ability to cover some weekends on an as needed basis. Weekends are not usual as we have a weekend staff, but everyone wants a day off sometimes and we want to make sure we are able to provide that to everyone. Medical, Dental, and Vision benefits available after 90 day probation period. Fluent in English/Spanish is required. Responsibilities Manage incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices preferred Customer orientation and ability to adapt/respond to different types of personalities Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Language:

English (Required) Spanish (Required)

Work Location:

In person