Job Overview Pay:

$20

• 25 per hour, depending on experience

Job Type:

Part-Time to

Full-Time Location:

96N San Tomas Aquino Rd. Campbell, CA (In Person) About Sutton Swim School Sutton Swim School is a family-owned business that has proudly served Bay Area families for over 25 years. We provide high-quality swimming lessons for children and adults in a welcoming, family-oriented environment. We are looking for a friendly, dependable, organized, and motivated Customer Experience & Enrollment Representative to join our front desk team. Your primary responsibility will be helping families, managing daily front desk operations, and creating a positive customer experience. You'll also play an important role in growing our school by helping prospective families find the right swimming programs and confidently guiding them through enrollment. We're looking for someone who enjoys working with people, communicates well, takes initiative, and can stay organized in a busy environment. What You'll Do Customer Service & Front Desk Operations Welcome families and provide a friendly, professional experience. Answer phone calls, emails, and in-person inquiries. Assist families with scheduling, registration, class changes, and account questions. Process payments, manage billing, and maintain accurate customer records. Resolve customer concerns with patience, professionalism, and good judgment. Use iClassPro, Microsoft Suite, and other software to support daily operations. Sales & Enrollment Help prospective families understand our swimming programs and find the right classes. Confidently turn inquiries into enrollments through helpful communication and follow-up. Identify opportunities to fill available class spaces and manage waitlists. Recommend additional lessons or programs when appropriate. Build positive relationships with families that encourage long-term enrollment and retention. Organization & Daily Responsibilities Keep the front desk, lobby, and customer areas clean, organized, and welcoming. Assist with light cleaning, restocking supplies, and monitoring retail inventory. Complete general administrative tasks, including data entry, filing, and organizing paperwork. Follow established policies and procedures while helping maintain a safe, professional environment. Work closely with instructors, management, and other team members to keep operations running smoothly. Take initiative to solve problems and identify opportunities to improve the customer experience. Preferred Experience & Qualifications Previous customer service, sales, receptionist, or administrative experience. 40 WPM, moderate typing speed and efficiency Strong communication, organization, and multitasking skills. Comfortable using computers, email, and basic office software. Experience with scheduling, billing, or customer management systems is a plus. Experience working with children and families is preferred. Spanish and English bilingual skills are a plus. Swimming or swim instruction experience is NOT required! We provide training on our swimming programs, curriculum, policies, and systems so you can confidently assist families and recommend the right lessons. Schedule & Availability Weekday evening availability is required , with additional shifts available for those interested in more hours.

Monday-Friday Evening:

3:30 PM

• 8:00 PM (Required)

Midday:

11:00 AM

• 3:30 PM (Optional)

Morning:

8:00 AM

• 12:00 PM (As programming expands) Saturday 8:30 AM
• 1:30 PM (Optional) Sunday Closed Part-time and full-time opportunities may be available depending on scheduling needs. Please include your general availability when applying. Pay & Benefits $20
• 25 per hour , depending on experience.

Year-round employment. Health insurance available to eligible employees working 30 or more hours per week. Opportunities for professional growth and advancement. A friendly, supportive, family-oriented work environment. We're excited to meet people who enjoy helping others, take pride in their work, and want to be part of a team that makes a positive difference for families. We look forward to welcoming you to Sutton Swim School!

Pay:

$20.00

• $25.

00 per hour

Benefits:

Employee discount Health insurance Paid training

Work Location:

In person