Reservations Specialist Dogs On The Run | Carlsbad, CA (In-Office) Dogs On The Run is a luxury pet care concierge company built on trust, relationships, and operational excellence. We connect pet parents with trusted independent Pet Care Professionals and coordinate every detail behind the scenes to ensure a seamless experience. We are not a gig platform. We are a high-touch service company where precision, communication, and accountability matter. We are hiring a Reservations Specialist to support the daily execution of services and protect the client experience at every step. About This Role The Reservations Team is responsible for ensuring every schedule, message, and invoice reflects accuracy, professionalism, and care. This role is fast-paced and detail-driven. You are managing real-time communication, coordinating multiple moving parts, and ensuring nothing falls through the cracks. If you thrive on organization, take pride in getting things right, and operate with a high level of accountability, you will do well here. Key Responsibilities Communication & Coordination Review and manage all incoming messages through our platform (Time To Pet) Respond to clients and Pet Care Professionals promptly and professionally Communicate with clarity, warmth, and confidence, every message reflects the brand Partner closely with the Concierge Team to ensure seamless handoffs and updates Scheduling & Billing Accuracy Schedule and adjust services with precision and attention to detail Review completed visits and care reports to confirm accuracy and quality Update invoices in real time for changes, additions, or cancellations Identify and escalate billing discrepancies to Accounting immediately Ensure all visit notes, timers, and service details are properly documented Professional Support Respond to Pet Care Professionals with patience, clarity, and professionalism Provide support with administrative items such as scheduling, timers, and invoices De-escalate issues with a calm, solution-focused approach Daily Operational Accountability Send an end-of-day recap including: Outstanding items requiring follow-up Recurring issues or process gaps Wins and positive highlights What Success Looks Like Services are scheduled correctly the first time Communication is timely, clear, and professional Billing is accurate and up to date Issues are identified and resolved before they escalate The team trusts you because you are consistent and reliable Who You Are Highly organized with strong attention to detail Responsive and able to manage multiple priorities at once Clear, professional communicator (written and verbal) Calm under pressure and solution-oriented Accountable ;you take ownership and follow through Discreet and professional with sensitive information Culture & Expectations At Dogs On The Run, how we work is just as important as what we do. Lead with kindness, calm, and precision Be solution-driven, bring fixes, not just problems Take ownership, acknowledge mistakes, correct them, and improve Maintain professionalism and confidentiality at all times Show up consistently for your team and our clients Why This Role Matters This position is critical to the success of the company. You are the operational checkpoint that ensures: Clients feel supported and confident Pet Care Professionals have what they need to succeed Services run smoothly without disruption When this role is executed well, everything else works better.

Pay:

$21.00 - $25.00 per hour

Work Location:

In person