Logistics Customer Service Representative Staffinders, Inc. - 3.2 Carson, CA Job Details Full-time $21 - $23 an hour 10 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Less-than-truckload (LTL) transportation Ocean freight Warehouse management system Intermodal transportation 3PL Freight forwarding logistics Technical Proficiency Full Job Description Job description Our global 3rd Party Logistics company is currently seeking a Logistics Customer Service Representative. This individual will be responsible for providing support to customer accounts, ensuring satisfaction by addressing customer support needs and requirements. Responsible for the logistical processing of customer orders, including coordination with vendors, customer service representatives, billing representatives, warehouse operations and shipping & receiving teams. The Logistics Customer Service Representative provides periodic reports to customers and executes implementation of new customers as assigned. The Customer Service position works with all divisions of the company and must be able to effectively interact with any level.. The right candidate will be able to lead projects with little to no supervision. For a quick response & interview please text the word (CSR) to 310-667-0099

Logistics Customer Service Representative Shift:

Monday-Friday 1st Shift 7am - 3:30pm $21-$23 / hr depending on experience

Logistics Customer Service Representative Responsibilities:

Addressing day-to-day customer needs and requests. Conduct should be professional with good communication skills. Professional phone and email manner and communication skills. Processing customer orders accurately and managing requests across multiple accounts with strong attention to detail. Working with operations to resolve customer service issues. Providing customer service, routing, and billing support for third-party customers. Ensuring vendor information is complete in the system. Maintains customer records by updating account information. Routing shipments for retail accounts in accordance with customer requirements. Liaison between client and warehouse personnel Implementing and executing projects based on clients needs and expectations Assist in providing bids for cost of services to clients Preparing shipping documents (i.e. - Labels/Compliance labels, BOL's, etc.) Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contributes to team effort by accomplishing related results as needed. Cross training as required. Balances team and individual responsibilities and identifies and resolves problems in a timely manner.

Logistics Customer Service Representative Qualifications:

Must be able to pass a Drug test and Background check Good job stability Must have reliable transportation. Ability to work individually or with a team Bilingual is Plus Warehouse management experience and ability to use Warehouse Management Systems (WMS). Must be able to read, write and speak English fluently. 1-2 years of experience in an administrative role or warehousing. Experience in third-party logistics (3PL), including retail routing, customer service, and billing. Strong technical and computer skills, including proficiency in Microsoft Office, Excel, Outlook, and Teams. Strong organizational and time management skills, with the ability to prioritize work across multiple accounts. Clear verbal and written communication skills, strong problem-solving abilities, and attention to detail. Reliable attendance and punctuality. Two years of logistics routing and billing, or related experience is required For a quick response & interview please text the word (CSR) to 310-667-0099

Pay:

$21.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person