Customer Service Representative

Customer Service Representative Castro Valley, CA Job Details Full-time $48,000 - $58,000 a year 14 hours ago Benefits Dental insurance 401(k) Vision insurance Paid sick time Qualifications Live chat Record keeping Non-profit experience Phone communication Process improvement CRM system proficiency Communication skills Entry level Under 1 year Client interaction via phone calls Full Job Description Customer Service Representative About Us.....

• Make a Difference Every Day
• The Role We're looking for a compassionate, reliable
• Customer Service Representative
• who believes that great service is about empathy, problem-solving, and genuine human connection.

You'll be the first point of contact for people seeking information, support, or assistance—and a vital ambassador for our mission. What You'll Do Respond to inquiries via phone, email, and/or chat with patience and care Provide accurate information about our programs, services, or events Resolve issues efficiently while ensuring each person feels heard and respected Maintain clear, timely records of interactions Collaborate with internal teams to improve processes and service delivery Represent our values in every interaction What We're Looking For A people-first mindset and strong communication skills Previous customer service or call center experience (non-profit experience a plus, not required) Ability to stay calm, organized, and solutions-focused in a fast-paced environment Comfort using basic technology (CRM systems, email, phone tools) Alignment with our mission and values Why You'll Love Working Here

• Purpose-driven work:
• See the real impact of your efforts every day
• Supportive culture:
• Collaborative, respectful, and inclusive team environment
• Growth opportunities:
• Training, skill development, and room to grow Career Motivated-Great location next to the freeway!

! Ask for MaryAnn Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1028