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AT&T Customer Support Trainee

Job

Confidential

Cerritos, CA (In Person)

$59,800 Salary, Full-Time

Posted 2 weeks ago (Updated 1 day ago) • Actively hiring

Expires 7/3/2026

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Job Description

Join our company in Westminster as a AT&T Customer Support Trainee, a sales and business consulting firm, as we empower customers with AT&T's industry-leading products. In this AT&T Customer Support Trainee role, you'll blend consultative sales expertise with approachable support, guiding customers through smartphones, data plans, and upgrades with clarity and enthusiasm. As a AT&T Customer Support Trainee, you will turn customer interactions into connections. The AT&T Customer Support Trainee's role is to deliver outstanding support, and ensure every customer is aware of the best AT&T products and plans for their lifestyle. Key Responsibilities of the
AT&T Customer Support Trainee:
Meet with customers directly, to promote AT&T's wireless devices and bundled solutions, by presenting features and benefits that enhance connectivity. Provide customer support by handling inquiries, resolving service issues, processing orders, and assisting with upgrades or adjustments. Drive sales by identifying customer needs, recommending tailored solutions, and meeting or exceeding performance targets. Maintain accurate records of customer interactions, service milestones, and account preferences to support compliance and retention. Collaborate with internal support teams to align messaging, resolve escalations, and ensure consistent service. Minimum Qualifications of the
AT&T Customer Support Trainee:
High school diploma or GED required. Experience in customer support, sales or retail support is valued. Strong interpersonal skills, with the ability to actively listen, empathize, and clearly explain product features and service options. Comfortable managing customer data, and creating connections. Organized, proactive, and collaborative, with resilience and adaptability in fast-paced environments.
Pay:
$900.00 - $1,400.00 per week
Work Location:
On the road