Customer Care Specialist

Customer Service Specialist We are seeking a high-energy, customer-focused professional to deliver exceptional service and support across multiple communication channels. This role requires a proactive and detail-oriented individual with strong problem-solving skills and the ability to manage customer interactions with professionalism and efficiency.

Key Responsibilities:

Provide outstanding customer service via phone, email, and in-person interactions, ensuring a positive and consistent customer experience Process and manage customer orders accurately, including order entry, tracking, and follow-up Address and resolve customer inquiries, complaints, and escalations, including handling return claims and difficult customer situations Maintain clear and timely communication with customers regarding order status, product information, and issue resolution Build and sustain strong client relationships through responsiveness, professionalism, and a solutions-oriented approach Collaborate with internal teams, including sales, operations, and logistics, to ensure smooth order fulfillment and issue resolution Manage multiple tasks and priorities in a fast-paced environment while maintaining a high level of accuracy Participate in and support company representation at trade shows and industry events, including out-of-state travel (4-6 times annually) Provide bilingual support (English/Spanish) to effectively serve a diverse customer base

Qualifications:

Experience in customer service, order processing, or a related role Proven ability to handle high-pressure situations, resolve conflicts, and manage escalations professionally Strong communication and interpersonal skills, both written and verbal Bilingual in Spanish and English (required) Highly organized with strong attention to detail and time management skills Ability to travel as needed for trade shows and company events All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.