Customer Service Representative Allstate Insurance:

Sonia Aery Agency Chico, CA Job Details Full-time $16.90

• $19.

50 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off On-the-job training Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Retirement plan Qualifications Foreign language proficiency Spanish Customer service Process design Employee relationship building Attention to detail Full Job Description Since 2015, our Agency has helped thousands of families across California protect the lives they've worked so hard to build. As an Agency owner, Sonia's number one goal has always been to take care of our Agency team. This is followed closely by making sure our clients have extraordinary experience during every interaction with our Agency. Our excellent service is the foundation of our success, and I am looking for my next team member to join my service team.

Responsibilities:

• Answering phones, greeting clients in a professional manner
• Taking extensive notes of each client interaction to maximize office cohesiveness
• Investigating billing discrepancies and being able to explain bills to clients in simple terms
• Initiating claims and doing ongoing follow-up to ensure client satisfaction
• Updating client profiles when necessary
• Uploading relevant documents for clients in their profiles
• Completing towing reimbursements
• Daily text monitoring/ distribution
• Policy payment reminders, cancellation calls No experience is necessary, but it is a plus.

Here is the ideal candidate:

• Being bilingual with Spanish fluency is a HUGE plus
• Someone with a great attitude & outgoing personality who "never meets a stranger."
• Someone with stellar computer skills and the ability to multi-task
• Someone who works well with their peers and has a true passion for helping others.
• You MUST have a drive to be proactive with clients. Anyone can provide good service, but only the best can provide advice and recommendations to ensure the client is set up for future success. Benefits
• Dental, Vision, and Group Life Insurance
• Health Insurance with Employer Contributions
• IRA with a 3% Employer match
• Optional partial direct deposit to savings to help you save for your life goals faster
• Progressive PTO schedule
• Comprehensive on-the-job training and development through Allstate University Want to learn more?

Let's talk!

Job Type:

Full-time Pay:

$16.90

• $19.

50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance

Experience:

Customer service: 1 year (Preferred)

Language:

Spanish (Required)

Work Location:

In person