Bilingual Customer Service Representative

Medi Healthcare Solutions We are a call center, specialized in supporting insurance agencies and their agents; Our clients help people with Medicare find the plan that best suits their needs. We are seeking dedicated and professional Customer Service Representatives (CSRs) to join our team. If you're a motivated individual with a passion for helping others and achieving goals, we want to hear from you!

Key Responsibilities:

Inbound & Outbound Calls :

Handle inbound and outbound calls while meeting monthly goals and performance metrics.

Scripting & Customer Service :

Follow specific campaign scripts to ensure consistent messaging and high-quality service, addressing any customer inquiries and providing solutions as needed.

Data Entry & CRM Updates :

Accurately update and maintain customer/member information in our CRM system to ensure it remains current and precise.

Professionalism :

Maintain a high level of professionalism in all interactions, ensuring the organization is represented positively in every customer touchpoint. Adherence to

Guidelines :

Follow company policies, procedures, and values at all times to ensure compliance and consistency.

Key Accountabilities:

Timely Communication :

Relay important appointment information to the assigned agent promptly.

Building Rapport :

Engage with prospects meaningfully, actively listen to their needs, and capture key details for follow-up.

Empathy & Support :

Develop strong empathy skills to better understand and support the needs of both agents and customers.

Call Planning & Goal Achievement :

Prioritize daily calls efficiently to ensure all enrollment and performance goals are consistently met.

Lead Management :

Keep all lead information up to date and transparent within the company's lead management system.

Qualifications:

Customer Service Experience :

Previous experience in customer service, healthcare, or a related field is a plus.

Bilingual Skills :

In addition to English, fluency in another language is highly preferred.

Communication Skills :

Strong verbal and written communication skills with the ability to explain complex information clearly and professionally.

Team Player :

Ability to work effectively both independently and as part of a collaborative team.

Problem-Solving :

Excellent problem-solving abilities and attention to detail to ensure accurate outcomes.

Technical Proficiency :

Comfortable with computer systems, CRM tools, and data entry.

Positive Attitude :

A proactive and positive attitude with a passion for providing exceptional customer experiences.

Job Type:

Full-time Pay:

$17.75 - $18.00 per hour

Benefits:

401(k) matching Health insurance On-the-job training Paid time off Application Question(s): Are you bilingual?

Work Location:

In person