Customer Account Specialist - Entry Level

Customer Account Specialist - Entry Level Strive Collective Citrus Heights, CA Job Details Part-time | Full-time $900 - $1,450 a week 5 days ago Benefits 401(k) On-the-job training Professional development assistance Flexible schedule Referral program Qualifications Record keeping Managing customer accounts Customer communication Customer relationship building Sales Client relationship development Customer inquiry handling Telecommunication CRM system proficiency 1 year Account management Communication skills Entry level Full Job Description Deliver meaningful customer experiences, join us as an entry-level Customer Solutions Specialist! Our team is seeking a professional entry-level Customer Solutions Specialist to join our premier team in Sacramento. This role is designed for individuals dedicated to delivering exceptional service and building lasting partnerships with business clients. You'll be the first point of contact—delivering smooth client experiences, resolving inquiries with accuracy, and representing the trusted standards of our company and AT&T. As an entry-level Customer Solutions Specialist, you will serve as a dedicated expert for AT&T's full suite of business products and services, delivering exceptional support to our business clients. Your primary responsibilities will include managing client accounts, resolving complex inquiries, and providing tailored solutions that align with their operational needs. Who We Are We are a competitive sales and business consulting firm specializing in delivering data-driven growth strategies and client acquisition solutions for national brands. We combine expert market analysis with hands-on sales execution to drive measurable results for AT&T Business. With a foundation of integrity and innovation, we empower both our clients and our people to exceed their strategic goals. What We Are About We deliver superior customer service for AT&T's business sector, ensuring cutting-edge technology is supported by exceptional client care. Our entry-level Customer Solutions Specialists provide expert guidance and tailored solutions, empowering businesses to maximize their telecommunications capabilities. What Will I Be Doing as an entry-level Customer Solutions Specialist? Proactively engage with local businesses through direct outreach to address inquiries, resolve issues, and deliver comprehensive product education for AT&T business services. Perform detailed needs analyses to identify opportunities for account growth through service upgrades or new product implementations. Demonstrate expert knowledge of AT&T's business portfolio, including fiber internet, voice solutions, and mobility services, to clearly articulate features and benefits. Act as the primary point of contact for business client communications, ensuring prompt and professional resolution of all inquiries. Maintain meticulous records of client interactions and account details in the company's designated CRM platform. Foster a collaborative and professional team environment focused on achieving collective and individual performance goals. What Do I Need to Bring to the Table as an entry-level Customer Solutions Specialist? 1+ years of experience in a customer-facing role such as customer service, sales, account management, or retail is strongly preferred. Must be at least 18 years of age and legally authorized to work in the U.S. Demonstrated strong work ethic and a clear desire for professional growth and leadership advancement. Exceptional verbal communication and interpersonal skills, with a proven ability to build professional rapport and trust quickly. Ability to maintain a positive, solution-oriented, and professional demeanor in all client and team interactions.

Job Types:

Full-time, Part-time Pay:

$900.00 - $1,450.00 per week

Benefits:

401(k) Flexible schedule On-the-job training Professional development assistance Referral program

Work Location:

In person