Distribution Center Location:

City of Industry, CA 91745

Pay:

$26.00-$27.00 per hour, depending on experience

Schedule:

Monday-Friday, 8:00 AM-5:00

PM Job Type:

Full-Time Job Summary Guidex Group is now hiring an experienced Customer Service Representative to support a fast-paced food product distribution center in City of Industry, CA. We are seeking a dependable and professional customer service professional who is comfortable handling a high volume of inbound calls, assisting customers by phone and email, entering information accurately, and working with multiple departments to resolve customer needs. The ideal candidate will have previous experience working in a call center, customer service, order entry, or office environment and be comfortable navigating computer systems while assisting customers. Key Responsibilities Respond professionally to a high volume of customer inquiries by phone and email. Handle customer requests related to orders, substitutions, pick-ups, returns, and credits. Provide customer support and assist with special requests. Accurately enter and update customer and order information in applicable systems. Utilize a multi-line phone system to manage incoming calls. Communicate with internal departments to assist with customer and order-related needs. Support various departments within the distribution center as needed. Maintain professional and courteous communication with customers and team members. Complete additional projects and duties as assigned. Required Qualifications High school diploma or GED. Minimum 6 months of experience with data entry and/or working in a demanding customer service or call center environment. Experience communicating with customers by phone and/or in person. Strong computer and data entry skills. Strong interpersonal and problem-solving skills. Ability to work effectively in a fast-paced, high-volume environment. Strong attention to detail and ability to manage multiple priorities. Ability to work effectively as part of a team. Preferred Qualifications 1-2 years of customer service, call center, or related experience. Customer service experience within the foodservice or distribution industry. Recent experience working in a fast-paced call center environment. Experience using Cisco phone systems or other multi-line phone systems. Physical Requirements Ability to sit and work at a computer for extended periods while frequently using a keyboard, mouse, and telephone. Ability to communicate effectively in person, by telephone, and electronically to perform essential job duties. Ability to occasionally stand, walk, bend, reach, and move throughout an office or distribution center environment. Ability to occasionally lift and/or carry office materials or supplies weighing up to 20 pounds, with or without reasonable accommodation. Equal Employment Opportunity The company is an Equal Opportunity Employer and complies with all applicable federal, state, and local employment laws, including those related to non-discrimination and harassment

Pay:

$26.00 - $27.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

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