Tech Support

Tech Support ENS Security - 3.4 City of Industry, CA Job Details Full-time 16 hours ago Qualifications Bilingual Record keeping Maintenance inventory management Customer relationship building Customer returns handling Wireless networking Phone communication CCTV Equipment troubleshooting Mid-level Security system Assembly Bachelor's degree Participating in conferences Remote technical support 1 year Communication skills Client interaction via phone calls Full Job Description About this role: As a Technical Support Agent, you play a vital role in the branch's daily operation. We are seeking a responsible, patient, and energetic technical problem solver. Must be capable of working on-site each day.

ESSENTIAL JOB FUNCTIONS

Assist customers with technical or product issues in a friendly and enthusiastic manner Assist customers with system setup and product configuration via phone or remote system Ensure that long term customer relationships are protected by providing value added services Guide customers through troubleshooting process and provide a solution for product problem Refer customer concerns about billing practices and charges for services rendered to the appropriate department for investigation and resolution Maintain professional and technical knowledge by attending manufacturer training, conferences, etc., as assigned by the supervisor Test and troubleshoot returned products, provide solutions for the sales team or clients; report product issues to the manufacturer Assist with performing a variety of tests to determine whether product functions as specified; determine the cause of product failure; analyze test results Record customer support cases and maintain records, reports and suggestions for better operation and product improvement. Support sales team in a timely manner, provide updated information to Sales Maintain network and phone service stability, solve any technical issues that might disrupt business operations Disclose and update the Project Manager of any new notes, details, or situations regarding a registered Project when a customer asks. Review material and equipment lists for installation and service repairs. Document and report any material discrepancies as required Responsible and accountable for all parts, materials, equipment, tools, and supplies that are released to technician's custody. Maintain accurate inventory records for all items Responsible for completing all assigned tasks within the specified cost budget and schedule, personally responsible for the quality of work performed Assist with the completion of all in-house assembly/test/checkout tasks, as required Assist with solving technical challenges as they arise Help to resolve potential problems before they can have a negative impact on the customer and the company Seek guidance and direction as necessary for the performance of duties

QUALIFICATIONS AND SKILLS

One year experience in troubleshooting and installing CCTV systems is required Knowledge of wired and wireless networking, including access points, managed switches, and enterprise-grade routers Good communication and phone skills, bilingual is preferred Able to take multi-task and work under pressure Bachelor's degree is required. Promotions are available for this position.