Call Center Agent Job Overview:

You will answer incoming calls from customers who want to schedule service, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the services we offer and will be responsible for assisting them in scheduling an appointment over the phone. You will also inform customers of the services required and project a professional company image through voice interactions.

Call Center Agent Job Responsibilities and Duties:

Answer incoming calls and respond to customer's emails
Management and resolve customer complaints
Recommend additional upcoming services
Identify and escalate issues to supervisors
Provide service and appointment information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Complete call logs and reports
Other duties as assigned We offer the

Call Center Customer Service Representative:

Earn up to $69,500+/yr(Hourly base salary + performance bonuses). Great company benefits! A clearly defined career path designed for personal and professional growth. The opportunity to work with successful and passionate people in an exciting yet relaxed atmosphere. This position involves making inbound and outbound calls. No cold calling! You must be able to pass a drug screening. We are an Equal Opportunity Employer. We look forward to speaking with you! www.dealer-fx.com/Blueprint Requirements of the

Call Center Customer Service Representative Job Type:

Full-time Pay:

Up to $69,500.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

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