Service Xpress Advisor / Service Lane Coordinator Volkswagen of Clovis Clovis, CA Job Details Full-time From $21 an hour 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Service writing Customer communication Passenger vehicle Computer literacy Driver's License Hospitality industry experience Automotive service Retail sales Full Job Description Service Xpress Advisor / Service Lane Coordinator Volkswagen of Clovis - Clovis, CA Full-Time | Starting at $21.00-$22.00 per hour + Performance Incentives Start Your Career in Automotive Service Volkswagen of Clovis is looking for an outgoing, organized and customer-focused individual to join our team as a Service Xpress Advisor / Service Lane Coordinator . This is a unique position combining customer service, service-lane coordination and automotive service advising. You'll be one of the first people our customers meet when they arrive at the dealership. You'll help welcome and direct customers throughout our service drive while taking primary ownership of our Volkswagen Service Xpress customers from arrival through vehicle delivery. If you have great people skills, enjoy a fast-paced environment and are interested in building a career in the automotive industry, we can help teach you the rest. Previous dealership experience is helpful, but it is not required. What You'll DoWelcome & Coordinate Our Service Customers Greet customers promptly as they arrive in the service drive Determine the reason for their visit and connect them with the appropriate Service Advisor Assist customers arriving for appointments, vehicle pickup, Service Xpress or other service needs Help maintain an organized and efficient flow of customers and vehicles through the service drive Make sure customers are acknowledged and never left wondering who is assisting them Manage Volkswagen Service Xpress Customers Write repair orders for Service Xpress maintenance and light repair services Review vehicle history and maintenance requirements Make appropriate maintenance recommendations based on vehicle age, mileage, condition and Volkswagen maintenance schedules Provide customers with accurate pricing and estimated completion times Maintain communication with customers throughout their visit Coordinate with Service Xpress technicians to keep vehicles moving efficiently Review completed work with customers and assist with vehicle delivery Review Multipoint Inspections Our technicians perform a multipoint inspection on vehicles coming through our Service Xpress department. You'll review those inspection results with customers and help them understand their vehicle's condition, including items such as: Tires and tread depth Brake condition Batteries Filters Wiper blades Fluid condition Scheduled maintenance Other maintenance and repair needs identified during inspection When an inspection identifies repairs that should be performed by our main shop—such as brakes, cooling-system repairs, suspension, driveline or other mechanical repairs—you'll help explain the technician's findings and coordinate that work with our main service department. We believe in recommending what the vehicle needs—not selling customers something they don't. Compensation Starting hourly pay of $21.00-$22.00 per hour , depending on experience. In addition to hourly compensation, this position is eligible for performance incentives based on customer-approved maintenance and repair recommendations. We want to reward employees who take great care of our customers while identifying legitimate opportunities to properly maintain and repair their vehicles. Who We're Looking For Automotive experience is helpful, but personality and customer-service ability are extremely important to us. You may be a great fit if you: Genuinely enjoy helping people Are friendly, outgoing and comfortable starting conversations Communicate clearly and professionally Can stay organized while handling several things at once Enjoy working in a busy environment Are comfortable discussing pricing and making recommendations Have a strong sense of urgency Are dependable and punctual Work well as part of a team Are comfortable using computers and learning new software Have an interest in automobiles and are willing to learn Experience in customer service, hospitality, retail, sales, rental cars or other customer-facing positions is strongly considered. Requirements Valid California driver's license Clean driving record Ability to safely operate customer vehicles Full-time availability Ability to work on-site at Volkswagen of Clovis Benefits 401(k) Health insurance Dental insurance Vision insurance Life insurance Paid time off Employee discounts Volkswagen and dealership training Performance incentives Opportunities for advancement A Path to Becoming a Service Advisor This position is also an opportunity to learn the dealership service business. A successful Service Xpress Advisor / Service Lane Coordinator will gain experience in customer communication, repair-order management, vehicle maintenance, multipoint inspections, service sales and dealership operations. For the right person, this position can be a stepping stone into a full Service Advisor role. If you're great with people, organized, motivated and interested in building a career in automotive service, we'd like to meet you.

Job Type:

Full-time Pay:

$21.00-$22.00 per hour + performance incentives

Work Location:

In person - Clovis, CA 93612 Apply Please apply online at: https://jobapp-new.hrhotlink.com/c/2B6F16714C5550/en-

US/OpenPositions/Show Pay:

From $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person