Pay:

$19

•$20 per hour

Schedule:

Monday

•Friday 8:30am

•5:00pm This is a

Temporary Position:

8 month work assignment. October 2026

•June 2027.

Job Responsibilities:

Greet all guests. Enter phone and email orders accurately and in a timely manner, up to 50 orders per day. Answer and route incoming calls and emails, up to 50-100 calls/emails per day. Schedule freight pickups with carrier and create Bill of Lading (BOL) for freight orders. Schedule delivery and will call appointments with customers. Update tracking information in the system for all online orders. Track and trace shipment and inform customers with most updated shipment status. Create purchase orders for online 3rd party vendor orders. Make telephone calls to customers to notify them of promotions or share other sales-related communications. Provide potential new accounts with information packages and guide them through the process of setting up an account. Process invoices and bill customers. Post cash, credit card transactions, and the daily cash out. Provides professional, knowledgeable, courteous customer service and maintains friendly, helpful demeanor. Provide information such as pricing, sales quotes, availability, and alternative solutions to make a relevant offer and successfully convert inquiries into orders. Process customer claims, returns/exchanges and process 3rd party trucking company claims. Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. Performs necessary housekeeping duties to maintain a clean, safe and organized working environment. Complies with all company and department policies and procedures. Performs other related duties as assigned or requested.

Qualifications:

High School Diploma or GED; Associates Preferred 3+ years of experience in customer service in an office environment. 2+ years of experience in data entry. 2+ years of experience working a registrar with cash and credit transactions. Bilingual in Spanish is a plus.

Skills:

Proficient in the use of a personal computer and Microsoft office (Word, Excel etc.) Ability to type 35 WPM. Ability to use 10-key by touch Ability to take initiative and problem solve. Excellent verbal and written communication skills. Ability to present oneself as well as the company in a professional manner. Experience with Microsoft Dynamics Business Central software is a plus. Excellent attention to detail. Excellent Interpersonal skills and customer service skills.

Physical Demands:

Required to sit for long periods of time. Occasionally required to walk. Required to use hands to finger, handle, or feel. Occasionally required to reach with hands and arms. Required to talk or hear. Occasionally required to bend, lift or climb. Occasionally required to lift light weights (less than 25 pounds). Finger dexterity required. Hand coordination required. Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.

Work Environment:

Exposure to office temperature environment. Protective clothing or equipment is required including protective helmets company issued uniforms. The noise level in the work environment usually is low.

Pay:

$19.00

•$20.00 per hour

Experience:

Customer Service:

1 year (Required) Working in office environment: 1 year (Required)

Language:

Spanish (Preferred)

Work Location:

In person