Customer Service Representative

Customer Service Representative Compton, CA Job Details Full-time $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) 4% Match Parental leave Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Computer operation Spanish Purchase orders Microsoft Excel Client onboarding Maintaining an organized workspace Guest relations Customer returns handling Sales transaction processing Phone communication Greeting customers Processing cash transactions English Mid-level Microsoft Dynamics 365 Credit card payment processing High school diploma or GED Client invoicing Data entry Customer support Typing Productivity software 10 key typing Appointment scheduling Clean workspace maintenance Freight Associate's degree 2 years Communication skills Account opening Transportation documentation for distribution operations Customer complaint resolution Office experience Client interaction via phone calls Handling customer exchanges

Full Job Description Pay:

$20 per hour

Schedule:

Monday - Friday 8:30am - 5:00pm

Benefits:

Employer paid health, dental, vision and life insurance; 4% 401k matching after 12 months of employment; Sick and Vacation Pay.

Job Responsibilities:

Greet all guests. Manually enter orders and information accurately and in a timely manner, up to 100 orders per day. Print and sort all orders from emails. Answer and route incoming calls, up to 50 calls per day with 50% being in Spanish. Answer and route incoming emails, up to 100 emails per day with 50% being in Spanish. Schedule freight pickups with carrier and create Bill of Lading (BOL) for freight orders. Schedule delivery and will call appointments with customers. Update tracking information in the system for all online orders. Track and trace shipment and inform customers with most updated shipment status. Create purchase orders for online 3rd party vendor orders. Make telephone calls to customers to notify them of promotions or share other sales-related communications. Provide sales quotes, process invoices and bill customers. Provide potential new accounts with information packages and guide them through the process of setting up an account. Process cash and credit card transactions, record payments and cash out at end of each workday. Provides professional, knowledgeable, courteous customer service and maintains friendly, helpful demeanor. Ensures full customer satisfaction without unnecessarily referring customer to other staff members. Provide information such as pricing, availability, and alternative solutions to make a relevant offer and successfully convert inquiries into orders. Resolve customer complaints promptly and in a manner that will retain and promote customer loyalty. Process customer claims, process returns/exchanges and process 3rd party trucking company claims. Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. Performs necessary housekeeping duties to maintain a clean, safe and organized working environment. Complies with all company and department policies and procedures. Performs other related duties as assigned or requested.

Qualifications:

High School Diploma or GED; Associates Preferred 3+ years of experience in customer service in an office environment. 2+ years of experience in data entry. 2+ years of experience working a registrar with cash and credit transactions. Bilingual in English and Spanish preferred

Skills:

Proficient in the use of a personal computer and Microsoft office (Word, Excel etc.) Ability to type 35 WPM. Ability to use 10-key by touch Ability to take initiative and problem solve. Excellent verbal and written communication skills. Ability to present oneself as well as the company in a professional manner. Experience with Microsoft Dynamics Business Central software is a plus. Excellent attention to detail. Excellent Interpersonal skills and customer service skills.

Physical Demands:

Required to sit for long periods of time. Occasionally required to walk. Required to use hands to finger, handle, or feel. Occasionally required to reach with hands and arms. Required to talk or hear. Occasionally required to bend, lift or climb. Occasionally required to lift light weights (less than 25 pounds). Finger dexterity required. Hand coordination required. Specific vision abilities required for this job include close vision, distance vision, ability to adjust or focus.

Work Environment:

Exposure to office temperature environment. Protective clothing or equipment is required including protective helmets company issued uniforms. The noise level in the work environment usually is low.

Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance

Work Location:

In person