SUMMARY As a Service BDC Agent, you'll be the first point of contact for customers needing service. You'll handle inbound and outbound calls, texts, chats, and emails to schedule appointments, follow up on recommended repairs, and re-engage customers who are due for maintenance. You'll work closely with our Service Advisors and Service Manager to maximize shop capacity and deliver a great customer experience.

RESPONSIBILITIES

Answer inbound calls and respond to web, text, and chat leads promptly and professionally Schedule service appointments, confirm upcoming visits, and reduce no-shows Make outbound calls and send messages to customers who are due for service, have open recalls, or declined recommended work Follow up on missed appointments and reschedule them Accurately document all customer interactions in the CRM and dealer management system (DMS) Offer service specials, maintenance packages, and loyalty promotions when appropriate Coordinate with Service Advisors on appointment availability, loaner/shuttle needs, and customer requests Handle customer questions and concerns with empathy, escalating to a manager when needed Meet or exceed monthly goals for appointments set, show rate, and customer satisfaction

QUALIFICATIONS

Availability to work Monday to Friday until 8 pm and Saturday/Sunday until 6 pm on a rotating schedule 1+ year of experience in a BDC, call center, customer service, or automotive role Excellent customer service skills Inbound and/or outbound call experience preferred Must have a High School Diploma or GED Ability to multi-task Strong attention to detail Must be punctual and reliable

COMPANY OFFERS

Full benefits package (Medical, Dental, Vision, 401K plus Match) Competitive wages Room for advancement We run a

VERY FAST PACED, HIGH

ENERGY, and

FUN ENVIRONMENT

Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Covina, CA 91723 (Required)

Work Location:

In person