Position:

Customer Service Representative\n

Location:

Dana Point Harbor\n

Pay Rate:

$17.90/hr\n

Hours:

Part-time (20-30 hours/week) - schedule can range Mon - Sun and hours may fluctuate as the schedule is event based The Spirit of the

Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. How do you know if this is the right job for you?!

You are:

You're charismatic, full of energy, and happy to help in any way you can.\nResponsible is your middle name. You never disappoint because it's not in your nature.\nGood under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.\nProficient in basic computer skills in the parking revenue control system\nAble to work with or without supervision\nAble to communicate professionally and effectively.\nOpen to feedback, differing opinions and other points of view.\nTimely and demonstrates sense of urgency.\nExcellent team building and interpersonal skills.\nA team player and can help motivate your team. What will I do? Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.\nAssist customers in lobbies, lanes, and in the parking office; help direct traffic.\nPromote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.\nAdd/delete accounts, and key in required information from monthly applications in the parking revenue control system.\nAssist with cashiering functions as needed.\nOversee general maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.\nMaintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.\nComplete other related duties as assigned.

Education:

High school diploma or GED preferred but not required.

Experience:

Strong customer service experience.\nCash handling experience is preferred but not required.\nParking industry experience is preferred but not required.

Skills:

Willingness to be flexible, work multiple facility locations.\nAbility to handle challenging and at times, emotionally charged situations.\nAbility to speak, read, and comprehend the English language.\nMust be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

Willingness to work in the elements - heat, wind, rain, etc.\nAbility to lift, push and pull at least 10 pounds.\nAbility to stand, walk and run for extended periods of time.\nAbility bend, stoop, squat and lift frequently throughout a shift. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:

Non-Exempt; Non tipped LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. 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