Job Summary Under general supervision, the Client Service Representative (CSR) provides essential administrative and client-facing support within the Veterinary Medical Teaching Hospital (VMTH). Serving as the primary point of contact for clients, referring veterinarians, clinicians, and students, the CSR delivers compassionate, professional, and efficient service in a fast-paced, 24-hour hospital environment. Responsibilities include scheduling appointments, managing admissions and discharges, maintaining accurate medical records, processing charges and payments, and responding to high-volume, multi-line phone systems. This role floats between the Small Animal Clinic (SAC) and Large Animal Clinic (LAC) as operational needs require and may involve evenings, weekends, or holidays. The CSR plays a critical role in supporting the hospital's teaching mission while ensuring a positive client experience and facilitating high-quality patient care.

RECRUITMENT PERIOD ONE MONTH

Applicants will be screened on a weekly basis. The position can be filled prior to the apply by date. Apply By Date 08/31/2026 by 11:59 pm Qualifications Minimum Qualifications

• For full consideration, applicants are encouraged to upload license and/or certification if required of the position No minimum license requirement.

No minimum education required. Reception experience in a veterinary or medical office setting. Experience using multi-line phone systems in a high-volume environment. Demonstrated experience with invoicing, estimates, deposits, and payment processing with a high level of accuracy. Ability to multitask, prioritize, and remain organized in a fast-paced environment. Proven ability to work collaboratively within a team setting. Strong interpersonal communication and customer service skills to interact professionally and effectively with individuals of diverse ages, backgrounds, and perspectives. Ability to communicate clearly in person, by phone, and via email to gather information, resolve concerns, make referrals, and provide assistance in a courteous and positive manner. Preferred Qualifications Knowledge of animal anatomy and medical terminology sufficient to provide general information and make appropriate referrals for both small and large animal services. Knowledge of VMTH policies, procedures, standards, disease processes, and scientific terminology related to admissions, records, and billing. Familiarity with veterinary hospital admissions, medical records, cashiering, and confidentiality requirements. Demonstrated conflict resolution and de-escalation skills. Key Responsibilities 60%

• Customer Service, Scheduling, Admissions, Phones and Medical Records 30%
• Discharge, Billing, and Cashiering 10%
• Training and Mentorship Department Overview The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides medical care for patients on a 24-hour basis.

We support the teaching programs throughout the School of Veterinary Medicine which has a primary objective to train professional (veterinary) students, graduate clinical students (interns and residents), and graduate academic students; and to provide veterinary services to the public. Our Client Services team is a critical piece to the hospital to provide an excellent level of customer service for our clients and referring veterinarians. We offer compassionate and empathic support to our clients during their time of need. We have the first interaction with our clients to provide needed information to help their patient needs and to help facilitate the scheduling needs for each client. This position is part of a dedicated team who takes pride in building our client relationship bonds in order for our medical team to provide the best medical care for each patient. Want to be part of the most innovative veterinary team in the country? We are looking for a Client Services Representative to work alongside our world leading faculty clinicians and technicians, helping them teach the next generation of veterinarians while also serving the animals and pet owners of our community. As part of the top ranked UC Davis Veterinary Medical Teaching Hospital team, our employees are provided with the following benefits:

PERSONAL LEAVE

Vacation

• earn (3) three weeks per year! 14 paid Holidays annually Sick Leave
• eligible to earn up to 8 hours per month (no maximum)

COMPENSATION

Competitive pay Shift Differentials CE & Other

BENEFITS

$650 Continuing Education annual allowance 40 hours Paid CE annually (pro-rated based on appointment %) Wellness and on-site Employee Assistance Program

POSITION INFORMATION

Salary or Pay Range:

$ 25.45

• $36.

05 (

Department Budgeted Starting Salary:

Step 3, $26.58 /hourly)

Salary Frequency:

Hourly Salary Grade:

109

UC Job Title:

BLANK AST 2 UC

Job Code:

004723

Number of Positions:

1

Appointment Type:

Staff:

Career Percentage of Time:

100 % Fixed Shift (Work Schedule): M-F, 8am-5pm

Location:

Davis, Ca Union Representation:

CX-Clerical/Admin Benefits Eligible:

Yes This position is 100% on-site Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page . If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at

UC:

https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html High quality and low-cost medical plans to choose from to fit your family's needs UC pays for Dental and Vision insurance premiums for you and your family Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement Access to free professional development courses and learning opportunities for personal and professional growth WorkLife and Wellness programs and resources On-site Employee Assistance Program including access to free mental health services Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here Physical Demands Standing

• Occasional Up to 3 Hours Walking
• Occasional Up to 3 Hours Sitting
• Frequent 3 to 6 Hours Lifting/Carrying 0-25 Lbs
• Occasional Up to 3 Hours Pushing/Pulling 0-25 Lbs
• Occasional Up to 3 Hours Bending/Stooping
• Occasional Up to 3 Hours Squatting/Kneeling
• Occasional Up to 3 Hours Twisting
• Occasional Up to 3 Hours Climbing (e.g., stairs or ladders)
• Occasional Up to 3 Hours Reaching overhead
• Occasional Up to 3 Hours Keyboard use/repetitive motion
• Frequent 3 to 6 Hours Mental Demands Sustained attention and concentration
• Frequent 3 to 6 Hours Complex problem solving/reasoning
• Occasional Up to 3 Hours Ability to organize & prioritize
• Frequent 3 to 6 Hours Communication skills
• Frequent 3 to 6 Hours Numerical skills
• Frequent 3 to 6 Hours Constant Interaction
• Frequent 3 to 6 Hours Customer/Patient Contact
• Frequent 3 to 6 Hours Multiple Concurrent Tasks
• Frequent 3 to 6 Hours Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014.

Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. May require working with or around areas with sick animals, hazardous materials, and/or infectious diseases, and distraught clients. Maintain a working schedule coordinated with team members including variable hours, weekends, holidays and occasional overtime, to provide coverage for a 24-hour/7 day week coverage in client services to meet operational needs. Work variable hours and occasional overtime to meet operational needs. Work in other related areas on an as needed basis. Special Requirements

• Please contact your recruiter with questions regarding which activities apply by position This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment The duties or functions of this position include the handling of cash (or cash equivalents)

Misconduct Disclosure Requirement:

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community , our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks

Job ID:

87134