We are looking for a Customer Service Representative to support membership services for a manufacturing organization in Diamond Bar, California. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling high-volume communication, and maintaining accurate records in a fast-paced environment. The person in this role will help deliver responsive service across phone and administrative channels while ensuring a detail-oriented and positive customer experience.

Responsibilities:

• Manage incoming customer calls and respond to service-related questions with accuracy and courtesy
• Place outbound calls as needed to follow up on requests, clarify account details, or provide updates
• Enter orders, service requests, and customer information into CRM and internal databases with a high level of accuracy
• Maintain organized documentation of customer interactions, transactions, and resolutions for recordkeeping purposes
• Support membership-related inquiries by providing clear guidance and timely issue resolution
• Coordinate with internal teams to address escalated concerns and ensure smooth completion of customer requests
• Perform data entry and administrative support tasks that contribute to efficient daily operations
• Participate in outreach activities and customer communications that strengthen engagement and service delivery