Description We are looking for a Customer Service Representative to support membership services for a manufacturing organization in Diamond Bar, California. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling high-volume communication, and maintaining accurate records in a fast-paced environment. The person in this role will help deliver responsive service across phone and administrative channels while ensuring a detail-oriented and positive customer experience.

Responsibilities:

• Manage incoming customer calls and respond to service-related questions with accuracy and courtesy
• Place outbound calls as needed to follow up on requests, clarify account details, or provide updates
• Enter orders, service requests, and customer information into CRM and internal databases with a high level of accuracy
• Maintain organized documentation of customer interactions, transactions, and resolutions for recordkeeping purposes
• Support membership-related inquiries by providing clear guidance and timely issue resolution
• Coordinate with internal teams to address escalated concerns and ensure smooth completion of customer requests
• Perform data entry and administrative support tasks that contribute to efficient daily operations
• Participate in outreach activities and customer communications that strengthen engagement and service delivery Requirements
• At least 1 year of experience in customer service, call center support, or a similar client-facing role
• Demonstrated ability to handle inbound and outbound calls in a detail-oriented and customer-focused manner
• Experience using CRM systems and entering information accurately into digital records
• Strong data entry skills with careful attention to detail and organization
• Ability to manage multiple tasks effectively in a fast-paced office environment
• Clear verbal and written communication skills with a service-oriented approach
• Comfortable working Monday through Friday in a business casual workplace setting TalentMatch® ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .