Customer Service Representative Robert Half - 3.9 Dublin, CA Job Details Temporary | Contract $25 - $27 an hour 1 day ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Research Full Job Description We are looking for a Customer Service Representative to support member interactions for a Contract position in Dublin, California. This role is ideal for someone who enjoys delivering attentive service, resolving questions efficiently, and creating a positive experience across phone and in-person interactions. The position requires strong communication, sound judgment, and the ability to document details accurately while managing a steady volume of inquiries. Experience in a call center as well as experience working within the dental industry or insurance industry is strongly preferred.

Customer Service Representative Responsibilities:

Deliver responsive support to members by phone and in person, ensuring each interaction is handled professionally and courteously. Assess customer concerns, gather the right details, and provide clear, accurate answers or practical next steps. Assist walk-in members with health and welfare-related questions, offering service that is helpful, respectful, and efficient. Record conversations, inquiries, and outcomes thoroughly to maintain accurate service documentation. Manage inbound call activity effectively to help maintain a high answer-rate standard for the team. Recognize situations that require additional attention and route complex or sensitive matters to a supervisor promptly. Complete administrative and service-related support tasks assigned by leadership to help daily operations run smoothly. If you are interested in this Customer Service Representative role, please apply today. Strong verbal and written communication skills with the ability to explain information clearly and professionally. Prior experience in customer service, preferably in a call center or high-volume support environment. Background in dental insurance or related dental service support. Comfort handling inbound and outbound calls while maintaining accuracy and professionalism. Proficiency with computer applications and the ability to navigate multiple systems efficiently. Ability to research issues, solve problems, and make sound decisions based on member needs. Strong attention to detail with consistent follow-through in documenting customer interactions. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .