We are seeking a full-time Customer Support Associate to provide helpful, professional service to customers while supporting their questions about Internet, account options, and available services. This full-time, in-person position is centered on customer support, clear communication, and building reliable connections with customers. As a Customer Support Associate, you will help customers understand their Internet options, answer questions, and create a positive service experience. You'll develop strong customer support skills while learning how AT&T services can meet different customer needs. The role also provides opportunities to introduce relevant service options when appropriate, giving you exposure to sales without taking the focus away from quality support. Customer Support Associate Responsibilities Provide professional customer support by answering questions and helping customers understand available services. Assist customers with Internet questions and explain service options in a clear and easy-to-understand manner. Build positive connections with customers through attentive communication and dependable follow-through. Identify customer needs and provide information about relevant AT&T services and solutions. Support appropriate sales opportunities by presenting service options that align with customer needs. Maintain accurate customer information and deliver consistent customer support throughout each interaction. Customer Support Associate Qualifications Previous customer support, retail, hospitality, or customer-facing experience is a plus. Strong communication and listening skills with a genuine interest in helping customers. High school diploma, GED, or equivalent education. Comfortable learning Internet services, AT&T offerings, and basic sales concepts.

Pay:

$800.00 - $1,200.00 per week

Work Location:

In person