Customer Solutions Specialist - Ocean Import

EFL USA LLC - 3.3

El Segundo, CA Job Details Full-time From $60,000 a year 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Customer relationship building Email customer support Interpersonal skills Spreadsheets Logistics customer service Ocean freight Shipment tracking for distribution operations Word embeddings Direct client contact High school diploma or GED Phone customer support Freight shipment tracking Attention to detail Customer engagement Organizational skills Productivity software Time management Full Job Description Our Ocean Import Coordinator will need to perform all import logistics and operations tasks for our ocean customers' accounts to ensure the highest level of reliability and efficiency.

Key Responsibilities:

Will need the ability to liaise directly with the customer and overseas offices, assessing their needs and delivering a high level of customer service follow-up. Manage and track shipments from origin to destination and communicate that information to both our customers & overseas teams Coordinate shipments arrival processes & deliveries set up both domestic and international while adhering to on-time expectations Maintain customers SOPs Manage and update all shipments milestone/ timelines for our EDI customers EDI operational knowledge is highly desirable, but not essential Support Management when requested to create reports for assigned customers Perform and maintain billing functions for assigned customers

Requirements :

2+ years of ocean import operations and 3PL freight forwarding logistics experience High achiever, self-driven with excellent verbal and written communication skills Ability to prioritize and multi-task in a fast-paced, changing environment Excellent analytical, critical thinking, and problem-solving skills Strong organizational skills and attention to detail Possess ability to build relationships with both internal and external teams Team player, flexible, hands-on with interpersonal skills and time management High School Diploma required Superior Customer Service skills with excellent telephone and email skills Strong working knowledge of MS Office programs, including

Excel and Word Job Type:

Full-time Experience:

Ocean Tracking & Tracing:

2 years (Required) 3

PL Freight Forwarding:

2 years (Required)

Ocean Import:

2 years (Required) CW1 expertise

Work Location:

Onsite Benefits:

Health insurance Dental insurance Vision insurance Retirement plan Paid time off

Schedule:

Monday to

Friday Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Do you have CargoWise One experience? Are you able to start right away?

Experience:

Ocean Import:

2 years (Required) Ability to

Commute:

El Segundo, CA 90245 (Required)

Work Location:

In person