Customer Experience Specialist Hero Loupes Elk Grove, CA Job Details Full-time $17

•$22 an hour 12 hours ago Qualifications Live chat Bilingual Computer operation Phone communication Spreadsheets Writing skills E-commerce Computer skills Customer support Video conferences (communication methods) Client interaction via phone calls Full Job Description Customer Experience Specialist — Phones, Chat & Customer Support

HERO LOUPES LLC

| [Elk Grove, CA] | Full-time | $17

•$22/hour Monday-Friday, [8:00 AM

•5:00 PM] | No nights, no weekends, no on-call

ABOUT THE ROLE HERO LOUPES

makes precision dental and surgical loupes — the magnification systems dentists and surgeons wear every working day. We're hiring a Customer Experience Specialist to be the voice of our company. You'll be the person customers reach when they have a question before they buy, when they want to know where their order is, and when they need help after it arrives. About half the job is responsive — answering phones, emails, and website chats. The other half is proactive — following up with customers who left something in their cart, checking in after purchase, and walking customers through the measurements that make their loupes fit correctly. Our customers are dental and surgical professionals, so a warm, professional, knowledgeable tone matters. You do not need a clinical or optical background. We train on the product, the process, and the measurements.

WHAT YOU'LL DO

Answer incoming calls, emails, and website chats promptly and professionally Field product questions on magnification, working distance, frames, headlights, and accessories Track open orders and keep customers updated on where their order stands Guide customers through custom-fit measurements by phone or video call Work the abandoned cart list daily — reach out, answer remaining questions, help customers finish their order Make post-purchase follow-up calls to confirm fit, comfort, and satisfaction Support outbound customer outreach and campaigns Greet visitors and handle general front desk duties Keep customer records accurate and organized

WHAT WE'RE LOOKING FOR

Required Confident, comfortable phone presence — you don't mind picking up or dialing out Clear, professional writing for email and chat Customer service experience in any setting Organized enough to juggle many open conversations without letting one slip Basic computer skills: email, chat, order systems, spreadsheets Reliable and punctual Nice to have (not required) Dental or medical office reception experience Inside sales, customer success, or e-commerce support background Familiarity with Shopify, CRM, or help desk software Comfort on video calls Bilingual

WHY HERO LOUPES

Predictable weekday schedule — home every night Full training on the product and the measurement process Small team with direct access to leadership, not five layers of management Customers who are professionals, and a product that solves a real problem for them Seated desk work with extended phone, video, and computer use. Occasional lifting up to 25 lbs.

Pay:

$17.00

•$22.00 per hour

Work Location:

In person