Company Overview Sylvan Learning Center in Encinitas specializes in providing personalized tutoring services to students from kindergarten through 12th grade. We are dedicated to helping learners achieve their academic goals through tailored support and engaging instruction. Job Summary We are seeking a dynamic and energetic Customer Service/Sales Representative to join our team! In this role, you will be the friendly face and voice of our center, delivering exceptional customer support while actively promoting our tutoring programs. Your enthusiasm and communication skills will help build strong relationships with students and parents, ensuring a positive experience that drives growth and satisfaction. Responsibilities Greet and assist students, parents, and visitors with warmth and professionalism, creating a welcoming environment. Provide detailed information about our tutoring services, programs, and scheduling options to prospective clients. Manage inbound calls, respond to inquiries promptly, and follow up with potential clients via outbound calling when needed. Maintain accurate client records through data entry and update student information using Microsoft tools. Handle financial transactions accurately during payments or registration processes, ensuring proper handling procedures. Support client communication through phone etiquette, active listening, and clear written correspondence. Collaborate with team members to organize schedules, appointments, and promotional events that enhance center visibility. Provide assessment to prospective students and communicate to parents if needed. Experience Previous call center experience or customer support roles that involve phone communication is highly preferred. Bilingual abilities in English and another language are a strong plus for serving diverse communities. Demonstrated proficiency with Microsoft Office suite (Word, Excel) and basic computer skills for data entry and record keeping. Strong organizational skills with the ability to multitask efficiently in a fast-paced environment. Excellent communication skills—both verbal and written—that foster positive client interactions. Experience in sales or client services that involves outbound calling or upselling is advantageous. Knowledge of customer service problem-solving techniques to address client concerns effectively. Join us to make a meaningful impact on students' educational journeys while developing your sales and customer service expertise! We offer paid positions that empower you to grow professionally within a supportive team environment dedicated to excellence.

Pay:

$18.00 - $20.00 per hour Expected hours: 8.0 - 10.0 per week

Work Location:

In person