Bilingual Customer Service Representative Lucid HR Solutions Escondido, CA Job Details Full-time $18

• $19 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Spanish Phone communication English Logistics data analysis Office experience Full Job Description Overview

THE REPAIR

TECH, a growing Escondido HVAC and Appliance Repair Company Seeks Dispatcher/Customer Service Expert!

THE REPAIR TECH

is a woman-owned, family-operated small business in Escondido and it is expanding its team. We're on the lookout for exceptional Dispatcher/Customer Service professionals to join their dynamic workforce.

The ideal candidate will have:

Experience in HVAC, fleet management, or service operations Strong customer service skills Ability to thrive in a fast-paced environment They offer: A supportive work environment Opportunity to contribute directly to company growth Chance to work with a close-knit, dedicated team Join them in their mission to provide top-tier HVAC and appliance repair services to our local community. Help drive their success while developing your career in a family-oriented business setting. If you're ready for an exciting new challenge, we want to hear from you! Responsibilities

• Communicate with customers to address inquiries and provide solutions promptly
• Analyze data and assist in optimizing HVAC and appliance repair operations
• Utilize dispatch systems efficiently
• Support the tech team in managing activities and resolving any issues
• Operate phone systems to handle customer service calls effectively

Experience Required Skills:

Strong communication skills to interact with customers and internal teams Ability to analyze data and make informed decisions for logistics optimization Experienced in using digital tools and platforms Demonstrates excellent professional phone etiquette Bilingual (English/Spanish) Nice-to-Have Skills

• We can teach this! Knowledge of HVAC terminology
• Experience using Housecall Pro software Experience in HVAC business office setting

Job Type:

Full-time Pay:

$18.00

• $19.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What software systems have you used with previous employers?

Experience:

Office:

1 year (Required)

Language:

Spanish (Required) Ability to

Commute:

Escondido, CA 92029 (Required)

Work Location:

In person