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Customer Support Representative
Job
Robert Half
Escondido, CA (In Person)
Full-Time
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Job Description
A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.
The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience.
Primary ResponsibilitiesCustomer Service & Administrative SupportRespond to customer inquiries via phone and emailProcess orders, account updates, and service requestsCoordinate communication between customers and internal departmentsMaintain accurate customer records and documentationAssist with tracking orders, shipments, and account informationSupport issue resolution and customer follow-up activitiesOperational CoordinationAssist with reporting and administrative tracking tasksMaintain organized customer files and account documentationSupport internal teams with operational updates and communication
The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience.
Primary ResponsibilitiesCustomer Service & Administrative SupportRespond to customer inquiries via phone and emailProcess orders, account updates, and service requestsCoordinate communication between customers and internal departmentsMaintain accurate customer records and documentationAssist with tracking orders, shipments, and account informationSupport issue resolution and customer follow-up activitiesOperational CoordinationAssist with reporting and administrative tracking tasksMaintain organized customer files and account documentationSupport internal teams with operational updates and communication