Customer Service Rep

Customer Service Rep Folsom, CA Job Details Part-time 1 day ago Benefits Paid training Employee discount Qualifications Pet care Guest relations Financial transaction processing Upselling Greeting customers 11+ years Dog handling Animal welfare Appointment scheduling Clean workspace maintenance Balancing end-of-day transactions Entry level Client interaction via phone calls Full Job Description Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Part-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their furry family members. Who We Are NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members. At NVA Pet Resorts, our mission is simple: create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members. What You'll Do As a Pet Host, you are the first and last impression of our resort. You'll run the front desk and lobby while ensuring pets and pet parents feel confident and cared for.

Your responsibilities include:

Greeting clients, pets, and vendors warmly Managing check-ins and check-outs Booking boarding, daycare, grooming, and training reservations Answering phones, emails, and voicemails promptly Processing payments and balancing transactions Obtaining and verifying vaccination records Managing waitlists during peak seasons Recommending services and activity packages that meet client needs Communicating pet updates and concerns to leadership Keeping lobby and front areas clean and safe You'll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment. What We're Looking For We're seeking someone who is: Friendly, confident, and professional Detail-oriented and organized Comfortable multitasking in a busy lobby Strong with phones, scheduling, and computer systems Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships. Calm and solution-focused when handling customer concerns Passionate about dogs and cats You must be able to: Work weekends and holidays Stand, walk, bend, and lift up to 60 lbs Work in a busy, sometimes noisy environment Handle dogs of all sizes safely Work Schedule Part-Time Monday-Friday shifts Weekend availability required Holiday availability required Equal Opportunity Employer NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we'd love to meet you. Folsom Dog Resort & Training Center is the most award-winning pet care facility it the greater Sacramento area. Since 2008, we've provided award-winning dog boarding, dog day care, dog training, and dog grooming services to thousands of clients and canine guests. Over 20 years of industry experience has resulted in a an expert, talented team that is passionate about delivering unmatched pet care and customer service. Our mission is to make pet ownership worry-free by providing outstanding pet care in a safe, healthy, happy environment for their dogs.

Pay:

Tips Benefits:

Employee discount Paid training

Job Type:

parttime

Schedule:

Monday to Friday Weekend availability

Holidays Education:

No education required Work location: On-site