Office Assistant / Customer Service

Office Assistant / Customer Service & Order Support We are looking for a reliable and detail-oriented Office Assistant / Customer Service & Order Support team member to help with daily office operations, customer communication, order support, shipment tracking, and administrative tasks. This position is a good fit for someone who is organized, responsible, comfortable speaking with customers by phone and email, and able to guide customers through questions or issues in a clear and professional way. Training will be provided, but the right candidate should be willing to learn, stay focused, and keep daily work clearly updated. Responsibilities Answer incoming phone calls and return missed calls when needed Assist customers by answering questions, explaining order or shipment status, and helping guide them through issues until the next step is clear Reply to customer emails using company guidelines and provide clear, professional, and accurate responses Organize and prioritize emails by topic, urgency, or required follow-up Assist with order confirmation by verifying customer information, shipping details, and order notes Monitor tracking numbers and shipment status daily Contact shipping carriers regarding delays, exceptions, or delivery issues Record carrier responses and update internal records clearly Follow up with current customers regarding orders, delivery status, questions, or unresolved issues Prepare and organize product instructions, paperwork, and office documents Assist with shipping charge reviews or overcharge dispute preparation after training Help with basic outreach to local businesses, vendors, or potential customers when assigned Assist with simple social media replies or content support when assigned Maintain a daily work log of completed tasks, open issues, and next steps Requirements Strong phone and email communication skills Ability to answer customer questions clearly and professionally Ability to help customers understand the next step when there is an order, delivery, or service issue Detail-oriented and organized Able to follow checklists and company procedures Comfortable using email, spreadsheets, websites, and order systems Able to update records clearly and accurately Reliable, punctual, and willing to learn Able to handle multiple customer and office tasks during the day Customer service or office experience preferred Good Fit For This Position This role is best for someone who: Is comfortable talking to customers on the phone Can write clear and professional emails Can help customers solve problems instead of only passing messages Can stay organized with calls, emails, orders, tracking, and follow-ups Can follow instructions and company procedures carefully Pays attention to details Does not need constant reminders to stay on task Not a Good Fit This position may not be a good fit for someone who: Does not like phone calls Avoids customer questions or difficult conversations Cannot write clear emails Has trouble following up on open issues Needs constant direction Gets overwhelmed by details or daily office tasks Schedule Full-time office position. Monday to Friday. Pay Pay based on experience.

Pay:

$20.00 - $22.00 per hour

Work Location:

In person