CUSTOMER SERVICE REPRESENTATIVE

(Full-time)

PRIMARY FUNCTION

Customer Service Representative will be responding to incoming phone calls, fax inquiries and emails from our customers and supporting our national sales team.

REQUIREMENTS

• Comfortable working in Microsoft Windows, MS Word, MS Excel, and MS Outlook.
• Positive and lots of patience.
• Detail-oriented, well organized, works well under pressure, ability to multi-task and hard working.
• Creative thinking and problem-solving skills.
• Comfortable working with multiple departments.
• Exceptional verbal and written communication skills.
• Excellent prioritizing and time management skills.
• Self-motivated individuals.
• A friendly and professional demeanor.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Reliable
• Traveling to trade shows 2 times a year

QUALIFICATIONS

Associate degree Proficient in Microsoft Windows, MS Excel, MS Word and MS Outlook Spanish speaking is a plus Communication method(s) used:

• Email
• Phone Responsibilities
• Provide exceptional customer support through effective communication and phone etiquette.
• Assist clients with inquiries and resolve issues promptly while maintaining a positive attitude.
• Perform data entry and manage customer information accurately.
• Utilize time management skills to prioritize tasks and ensure timely responses to customer needs.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Job Type:

Full-time Ability to

Commute:

• Fremont, CA 94538 (Preferred) Ability to

Relocate:

• Fremont, CA 94538: Relocate before starting work (Preferred)

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person